Customer Care

PT Prasetia Dwidharma; Provinsi Bali; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

PT Prasetia Qube Wellness is seeking a Customer Care professional to act as the primary contact for customers, delivering professional support on Technogym products and services. You will collaborate with Sales, Service/Technical, and other teams to resolve inquiries and ensure a positive service experience.

The role emphasizes strong communication, customer-oriented service, and the ability to follow up on and close cases while maintaining meticulous records. Bali-based candidates are preferred.

Qualifications

• Diploma (D3) or Bachelor's Degree (S1) in any major.
• Experience in Customer Service, Customer Care, Customer Relations, or Frontliner roles preferred.
• Excellent communication and interpersonal skills with a friendly, responsive, and customer-oriented attitude.
• Proficient in Microsoft Office and/or Google Workspace.
• Good command of Bahasa Indonesia; English will be an advantage.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding Technogym products and services.
• Respond to customer inquiries, requests, and complaints in a timely, professional, and solution-oriented manner.
• Conduct regular follow-ups to ensure customer needs and concerns are properly addressed.
• Coordinate closely with Sales, Service/Technical, and other related departments to provide effective solutions.
• Maintain accurate records of customer inquiries, complaints, follow-up activities, and resolution status.
• Monitor ongoing customer cases and ensure timely resolution.
• Build and maintain positive, long-term relationships with customers.
• Support initiatives to continuously improve customer satisfaction and overall service experience.

Skills

Communication

Interpersonal skills

Customer-oriented attitude

Teamwork

Problem-solving

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

Join PT Prasetia Qube Wellness as a Customer Care and become part of our growing fitness and wellness business.

In this role, you will be the key point of contact for our customers, providing excellent support and information related to Technogym products and services. You will work closely with our Sales, Service/Technical, and other internal teams to ensure every customer receives a responsive, professional, and positive service experience.

Key Responsibilities

Serve as a primary point of contact for customer inquiries regarding Technogym products and services.

Respond to customer inquiries, requests, and complaints in a timely, professional, and solution-oriented manner.

Conduct regular follow-ups to ensure customer needs and concerns are properly addressed.

Coordinate closely with Sales, Service/Technical, and other related departments to provide effective solutions.

Maintain accurate records of customer inquiries, complaints, follow-up activities, and resolution status.

Monitor ongoing customer cases and ensure timely resolution.

Build and maintain positive, long-term relationships with customers.

Support initiatives to continuously improve customer satisfaction and overall service experience.

About You

Minimum Diploma (D3) or Bachelor's Degree (S1) in any major.

Previous experience in Customer Service, Customer Care, Customer Relations, or Frontliner roles is preferred.

Excellent communication and interpersonal skills with a friendly, responsive, and customer-oriented attitude.

Able to handle customer complaints calmly, professionally, and with a solution-oriented approach.

Good administrative and computer skills.

Proficient in Microsoft Office and/or Google Workspace.

Good command of Bahasa Indonesia; ability to communicate in English will be an advantage.

Detail-oriented, disciplined, responsible, and well-organized.

Able to work independently as well as collaboratively within a team.

Willing to be based in Bali.

An interest in the fitness, wellness, lifestyle, or technology industry will be an advantage.

Why Join Us?

This is an opportunity to build your career in the growing fitness and wellness industry, while working with Technogym, a globally recognized premium fitness and wellness brand. You will gain exposure to customer relationship management, premium products, and cross-functional collaboration in a dynamic working environment.

If you are passionate about delivering excellent customer experiences and enjoy building strong relationships with customers, we would love to hear from you.

Information & Communication Technology (ICT) 101-1,000 employees

Prasetia Group is a diversified business group operating across Information & Communication Technology (ICT), Digital Solutions, Engineering & Mining Services, Renewable Energy, Telecommunications, Healthcare, and Premium Fitness & Wellness.

Our group consists of PT Prasetia Dwidharma, PT Tunas Prasetia Nusantara, PT Prasetia Qube Wellness, PT Prasetia Dwidharma Teknologi, PT Verdanco Engineering, PT Verdanco Indonesia, PT Abdi Sarana Makmur, PT Call My Doctor, and PT Inland Telematika International.

We are committed to innovation, collaboration, and creating rewarding career opportunities where talented professionals can grow, make an impact, and build long-term careers with us.

Prasetia Group is a diversified business group operating across Information & Communication Technology (ICT), Digital Solutions, Engineering & Mining Services, Renewable Energy, Telecommunications, Healthcare, and Premium Fitness & Wellness.

Our group consists of PT Prasetia Dwidharma, PT Tunas Prasetia Nusantara, PT Prasetia Qube Wellness, PT Prasetia Dwidharma Teknologi, PT Verdanco Engineering, PT Verdanco Indonesia, PT Abdi Sarana Makmur, PT Call My Doctor, and PT Inland Telematika International.

We are committed to innovation, collaboration, and creating rewarding career opportunities where talented professionals can grow, make an impact, and build long-term careers with us.