Customer Care

Internet Service Provider & TV Cable; Denpasar; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

MTM Bali is seeking a Customer Care to join our Denpasar operations team. You will help customers resolve issues, ensure clear communication, and improve the overall support experience in a fast-paced ISP environment.

The role requires a Diploma, English proficiency, and 1+ year of relevant experience. Multi-tasking and time management are essential as you handle billing and account inquiries with accuracy.

Qualifications

• Diploma in any field required.
• Proficiency in English required.
• 1+ years in related field preferred (ISP/hospitality/accounting).

Responsibilities

• Troubleshoot or elevate issues as appropriate, promptly ensuring clear and effective communication throughout the support cycle.
• Update internal database with information about billing/accounting issues and valuable discussions with customers.
• Follow up with customers to ensure their billing/accounting issues are resolved.

Skills

English proficiency

Education

Diploma in any field

Job description

MTM Bali is the leading Cable TV and Internet Service Provider in Bali, and we are looking for a Customer Care to join our Operation team. We are seeking a Customer Care who is passionate about helping customers resolve their issues, willing to improve our customers’ experience, and wants to impact a new team positively. This position is full-time and located in our Denpasar office.

CUSTOMER CARE RESPONSIBILITIES

Troubleshoot or elevate issues as appropriate, promptly ensuring clear and effective communication throughout the support cycle, providing end-user assistance where required until the problem has been resolved.

Update internal database with information about billing/accounting issues and valuable discussions with customers.

Follow up with customers to ensure their billing/accounting issues are resolved.

MINIMUM QUALIFICATIONS

The candidate must possess at least a Diploma in any field.

Proficiency in English is required.

1+ years of working experience in the related field, preferably in the ISP, hospitality, or accounting industry is a plus.

Ability to multi-task, prioritize and manage time effectively.