Branch Customer Handling (Customer Service/Teller - Bali)

PT Bank Nationalnobu Tbk; Provinsi Bali; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Bank Nationalnobu Tbk seeks a customer service oriented professional to be the first point of contact for customers in Bali. The role involves assisting with daily banking services, answering inquiries, and handling requests and complaints in a professional manner.

Your responsibilities include supporting onboarding and administrative processes while ensuring compliance with bank policies and procedures. Fresh graduates are welcome to apply and a Bachelor's degree is required.

Qualifications

• Bachelor's degree in any field.
• Minimum 1 year of banking experience is preferred.
• Fresh graduates are welcome to apply.
• Interested in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to new industry trends.
• Proficient in Microsoft Office.
• Willing to be placed in Bali.

Responsibilities

• You will serve as the first point of contact for customers, delivering excellent customer service and ensuring a positive customer experience.
• You will assist customers with daily banking services and transactions, provide information and support regarding banking products and handle customer inquiries, requests, and complaints in a professional manner.
• The role also involves supporting customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Skills

Communication skills

Customer service mindset

Adaptability

Willing to learn

Education

Bachelor's degree

Tools

Microsoft Office

Job description

You will serve as the first point of contact for customers, delivering excellent customer service and ensuring a positive customer experience. You will assist customers with daily banking services and transactions, provide information and support regarding banking products and handle customer inquiries, requests, and complaints in a professional manner. The role also involves supporting customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Qualifications:

Bachelor's degree in any field.

Minimum 1 year of banking experience is preferred.

Fresh graduates are welcome to apply.

Interested in banking, customer service, and financial services.

Good communication and interpersonal skills.

Customer-oriented with a service excellence mindset.

Willing to learn and adapt to new industry trends.

Proficient in Microsoft Office.

Willing to be placed in Bali.

Your application will include the following questions:

• Kualifikasi mana yang kamu miliki? Produk Microsoft Office apa saja di bawah ini yang bisa kamu gunakan? Apakah kamu berpengalaman di bidang pelayanan pelanggan?