Customer Account Quality Engineer

PT SCHOTT Igar Glass; Batam; On-site; IDR 200,880,000 - 357,120,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Sports

Parking

Vision

Insurance

Career development

Pension

Job summary

SCHOTT in Batam is seeking a Customer Account Quality Engineer to coordinate between customers and internal teams on quality, product qualification, and engineering changes. The role focuses on maintaining strong customer relationships, ensuring timely documentation, and leading investigations using 8D methods.

Ideal candidates have a materials/engineering background, 2–5 years of related experience, and strong knowledge of PPAP, APQP, and statistical tools.

Qualifications

• Bachelor's degree in an engineering discipline as listed
• Experience in customer quality, new product introduction, and engineering change management
• Knowledge of APQP/PPAP, FMEA, SPC, MSA and IATF 16949 preferred

Responsibilities

• Serve as the primary coordination point between customers and internal quality/engineering functions
• Document and coordinate customer requirements and customer-specific needs
• Coordinate deliverables and ensure actions, reports, samples, and documentation are completed on time
• Maintain records of customer requirements, open actions, and quality correspondence
• Coordinate audits, surveys, and quality performance reviews
• Lead 8D problem solving for customer complaints and root cause analysis
• Monitor product quality, process stability and capability during manufacturing
• Lead quality activities for new product introductions and engineering changes
• Conduct risk assessments for new products and changes
• Prepare and review PPAP documentation and qualification records

Skills

Quality liaison

Problem solving

Communication

Education

Bachelor's degree in Materials, Chemical, Mechanical, Manufacturing Engineering

Tools

APQP

PPAP

FMEA

SPC

MSA

IATF 16949

Minitab

SEM/EDX analysis

Job description

The Customer Account Quality Engineer serves as the primary coordination point between assigned customers and internal functions for quality, product qualification, and engineering change matters. This role encompasses customer quality management, product and process quality support, and new product introduction and engineering change management.

Key responsibilities

Serve as the primary coordination point between assigned customers and internal functions for quality, product qualification, and engineering change matters

Understand, document, communicate, and coordinate the implementation of customer requirements and customer-specific requirements

Coordinate customer deliverables and ensure agreed actions, reports, samples, and documentation are completed accurately and on time

Maintain clear records of customer requirements, open actions, approvals, commitments, and quality-related correspondence

Coordinate customer audits, surveys, questionnaires, scorecards, technical requests, and quality performance reviews

Lead customer complaint investigations using structured problem-solving methodologies such as 8D and root cause analysis

Monitor product quality, process stability, process capability, and relevant quality trends throughout the manufacturing process

Serve as the quality lead for new product introductions, product transfers, and engineering change activities

Conduct risk assessments for new products, process changes, material changes, supplier changes, and engineering changes

Prepare, review, and maintain PPAP documentation and other qualification records

About you

Bachelor's degree in Materials, Chemical, Mechanical, Manufacturing Engineering, or an equivalent engineering discipline

2–5 years of relevant experience in customer quality, customer account support, new product introduction, engineering change management, or manufacturing quality

Practical experience in customer complaint management, PPAP, 8D problem solving, root cause analysis, and customer-specific requirements

Knowledge of APQP, PPAP, FMEA, SPC, MSA, IATF 16949, Minitab or equivalent statistical analysis tools, and SEM/EDX failure analysis is preferred

SCHOTT has a fascinating history and an exciting future. From our unique company structure and pioneering spirit to our culture of innovation and climate neutral strategy, we are constantly pushing the boundaries of glass to achieve groundbreaking scientific and technological progress.

As one of the leading specialty glass companies in the world, SCHOTT has risen from a small glassworks in Jena, Germany to a global corporation with production and sales units in 34 countries. With over 16,500 employees of almost 100 nationalities, the company places a huge importance on diversity, collaboration, and innovation.

Our Business Unit Pharmaceutical Systems is one of the world’s leading manufacturers of pharmaceutical primary packaging and analytical lab services. More than 600 production lines in 13 countries worldwide produce more than 10 billion syringes, vials, ampoules, cartridges and special articles of tubing glass or polymer.

We are more than 16.500 experts in 34 countries around the globe - become #oneofus!

SCHOTT has a fascinating history and an exciting future. From our unique company structure and pioneering spirit to our culture of innovation and climate neutral strategy, we are constantly pushing the boundaries of glass to achieve groundbreaking scientific and technological progress.

As one of the leading specialty glass companies in the world, SCHOTT has risen from a small glassworks in Jena, Germany to a global corporation with production and sales units in 34 countries. With over 16,500 employees of almost 100 nationalities, the company places a huge importance on diversity, collaboration, and innovation.

Our Business Unit Pharmaceutical Systems is one of the world’s leading manufacturers of pharmaceutical primary packaging and analytical lab services. More than 600 production lines in 13 countries worldwide produce more than 10 billion syringes, vials, ampoules, cartridges and special articles of tubing glass or polymer.

We are more than 16.500 experts in 34 countries around the globe - become #oneofus!

Perks and benefits Medical Miscellaneous allowance Dental Sports (e.g. Gym) Parking Vision Inpation Insurance, Career development, Pension Pl