Quality Engineer II

Ultra Clean Technology; Kalimantan Tengah; On-site; IDR 200,880,000 - 290,160,000; Full time

Job summary

Ultra Clean Technology seeks a Customer Quality Engineer to lead customer-facing quality efforts and manage quality issues for designated customers.

You will drive 8D problem solving, audits, and cross-functional engagement with Manufacturing, Engineering, Purchasing, and Supply Chain to meet customer expectations and uphold quality throughout the product lifecycle.

Qualifications

• BS in Engineering or equivalent technical discipline required.
• ISO 9001 auditor experience considered a plus.

Responsibilities

• Manage customer quality issues and act as the main point of contact for customer quality concerns.
• Define and implement production part qualification requirements based on customer requirements.
• Coordinate with Site Quality Head and Operations to align customer quality expectations.
• Lead customer audits, scheduling, closure on audit actions and reporting.
• Drive 8D problem solving for quality escapes and ensure timely resolutions.
• Interface with customers to communicate material purge/recalls and related issues.

Skills

Preventive quality methods

Statistical data analysis

Structured problem solving (8D)

Quality metrics

Leadership & communication

Education

BS in Engineering

ISO 9001 auditor certification

Job description

Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Essential Duties and Responsibilities:

• Responsible for managing customer quality issues.
• Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
• Reports into Site Quality Head and supports operations team to understand Customer requirements
• Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
• First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Specific responsibilities include meeting/exceeding all goals and objectives for:
• Customer Quality Scorecards
• Customer QMS & technical audits and action plan completion
• Customer reported defects - effectively manage 8Ds and meet all cycle‑time metrics
• Effectively interface with Customer to notify material purge/recalls & problems
• Drive problem solving (8D) on all negatively impactful quality escapes to Customer
• Create various presentations and action plans to meet Customer & UCT communication needs

Knowledge, Skills and Abilities:

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Educational/Certification Requirement:

• Min. of BS in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
• Registered ISO 9001 auditor with experience a plus

Experience Requirement:

Work Experience:

• At least 3 years’ experience in Box Build & system integration
• Experience with EFEMs (Equipment Front End Modules)
• Experience with BEMs (Back End Modules), Integration Frame Assemblies
• Experience in Value Added assembly products
• 5-10 years experiences in Functional management, compliance Engineering, Operations, Quality or Reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Physical Demands and Working Conditions:

Criteria:

Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a standard office environment

• Work Hours (if not regular day - i.e., shifts)

Standard Office Hours

• Physical Demands (i.e., lifting, kneeling, crouching, climbing)

Work may require the ability to lift 10-20 pounds infrequently.

Ability to talk on phone and use computer for extended periods of time may be required.

• Environmental Exposure (i.e., extreme weather conditions, noise levels, electrical or chemical exposure)

May involve exposure to moderate noise levels from printers, faxes, computers etc.

• Overnight Travel (% of time)

Work may require out of town travel depending upon assignment (training and meeting).