Cruise Operations Manager - Guest Experience

Ayana Hospitality; Komodo; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

AYANA Komodo seeks a skilled Cruise Manager to oversee all cruise operations and activities, coordinating daily itineraries and guest services while leading the crew for a seamless guest experience. You will work closely with the cruise director to ensure safety, entertainment, and exceptional service on board.

The role requires strong leadership, 3+ years in a similar role, and fluency in English. A hospitality or tourism degree and knowledge of cruise operations are essential for success in

Qualifications

• Minimum 3 years of experience in a similar role.
• Bachelor's degree in Hospitality, Tourism, or a related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Knowledge of cruise industry operations and procedures.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in English and knowledge of additional languages is a plus.

Responsibilities

• Coordinate daily itineraries.
• Manage guest services.
• Oversee onboard entertainment and activities.
• Ensure compliance with safety and security procedures.
• Manage guest feedback and address concerns during the cruise.

Skills

Leadership

Communication

Interpersonal skills

Hospitality operations

Guest services

Safety procedures

English fluency

Education

Bachelor's degree in Hospitality/Tourism

Job description

AYANA Komodo seeks a skilled Cruise Manager to oversee all cruise operations and activities, coordinating daily itineraries and guest services while leading the crew for a seamless guest experience. You will work closely with the cruise director to ensure safety, entertainment, and exceptional service on board.

The role requires strong leadership, 3+ years in a similar role, and fluency in English. A hospitality or tourism degree and knowledge of cruise operations are essential for success in