Cruise Operations Director

Ayana Hospitality; Komodo; On-site; IDR 520,000,000 - 900,000,000; Full time

Job summary

AYANA Komodo is seeking a Cruise Operation Manager to oversee all cruise operations, coordinating with captains, hospitality teams, and resort departments to ensure flawless itineraries, safety, and guest satisfaction.

You will lead crew in safety and service, manage schedules, maintenance, and documentation, and drive continuous improvement while delivering exceptional experiences in a luxury maritime setting.

Qualifications

• Minimum 3 years of experience in cruise operations, hospitality, or a similar managerial role.
• Bachelor’s degree in Hospitality Management, Marine Tourism, or related fields; relevant certifications are a plus.
• Strong leadership, team management, and operational coordination skills, with hands-on experience in guest handling and onboard services.
• Good understanding of cruise logistics, documentation, maintenance scheduling, and inventory systems.
• Creative, service-oriented, and capable of working collaboratively with cross-functional teams to deliver exceptional guest experiences.

Responsibilities

• Oversee the full cruise operations, including trip scheduling, coordination with the captain and hospitality teams, guest satisfaction, and ensuring timely execution of the itinerary.
• Lead and train all cruise crew members in safety, service, and cleanliness standards, while professionally handling VIP guests, inspections, and FAM trips.
• Responsible for cruise maintenance, docking plans, procurement, inventory control, and ensuring all operational needs are fulfilled efficiently.
• Review each cruise trip, verify all cruise documentation and compliance, and analyze guest feedback for continuous service improvement.
• Develop and implement new activity or event ideas aligned with guest preferences and brand identity, while collaborating with the resort, sales, and marketing teams to grow the cruise business.

Skills

Leadership

Operations coordination

Guest relations

Maritime logistics

Education

Bachelor’s in Hospitality Management / Marine Tourism

Job description

AYANA Komodo is seeking a Cruise Operation Manager to oversee all cruise operations, coordinating with captains, hospitality teams, and resort departments to ensure flawless itineraries, safety, and guest satisfaction.

You will lead crew in safety and service, manage schedules, maintenance, and documentation, and drive continuous improvement while delivering exceptional experiences in a luxury maritime setting.