Cruise Experience Manager

Ayana Hospitality; Kecamatan Soromandi; On-site; IDR 350,000,000 - 700,000,000; Full time

Job summary

AYANA Komodo is seeking a seasoned Cruise Manager to oversee all cruise operations and activities onboard. You will collaborate with the cruise director and crew to ensure guests have a seamless and memorable experience.

You will coordinate daily itineraries, supervise guest services, entertainment, and safety procedures, and address guest feedback while maintaining the highest service standards across the voyage.

Qualifications

• Minimum 3 years of experience in a similar role.
• Bachelor's degree in Hospitality, Tourism, or a related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Knowledge of cruise industry operations and procedures.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in English and knowledge of additional languages is a plus.

Responsibilities

• Coordinate daily itineraries and ship operations.
• Manage guest services and onboard entertainment and activities.
• Oversee safety, security, and regulatory compliance aboard the cruise.
• Address guest feedback and resolve issues during voyages.
• Collaborate with cruise director and crew to ensure a superb guest experience.

Skills

Leadership

Communication

Education

Bachelor's degree in Hospitality, Tourism, or related field

Job description

AYANA Komodo is seeking a seasoned Cruise Manager to oversee all cruise operations and activities onboard. You will collaborate with the cruise director and crew to ensure guests have a seamless and memorable experience.

You will coordinate daily itineraries, supervise guest services, entertainment, and safety procedures, and address guest feedback while maintaining the highest service standards across the voyage.