CRM Systems Architect – Salesforce & HubSpot (Remote)

YO AI Labs; Jakarta Pusat; Remote; IDR 1,486,886,000 - 2,725,958,000; Part time

Job summary

YO AI Labs is seeking an experienced Salesforce / HubSpot Administrator – Revenue Systems (SaaS) to support a remote contractor project. You will audit CRM and revenue systems, resolve data inconsistencies, and define governance for complex SaaS workflows.

You’ll document system changes, assess impact on billing, CPQ, and ticketing, and collaborate with cross-functional teams to optimize revenue operations. Excellent English communication is essential.

Qualifications

• 4–6 years hands-on experience with Salesforce, HubSpot, Dynamics 365, or similar CRM.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.

Responsibilities

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Skills

Salesforce

HubSpot

CRM administration

Data reconciliation

SQL

APIs

SaaS

English communication

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

Job description

YO AI Labs is seeking an experienced Salesforce / HubSpot Administrator – Revenue Systems (SaaS) to support a remote contractor project. You will audit CRM and revenue systems, resolve data inconsistencies, and define governance for complex SaaS workflows.

You’ll document system changes, assess impact on billing, CPQ, and ticketing, and collaborate with cross-functional teams to optimize revenue operations. Excellent English communication is essential.