CRM Admin — Salesforce/HubSpot (Revenue Systems) Remote

YO AI Labs

Jakarta Pusat

Remote

IDR 1,439,108,000 - 1,978,773,000

Part time

7 days ago

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Job summary

YO AI Labs is seeking an experienced Salesforce/HubSpot Administrator – Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems. This remote contractor role involves evaluating real-world SaaS operations, resolving data inconsistencies, and improving how AI systems understand complex business workflows.

You will audit, reconcile, and document system changes while ensuring alignment with billing, CPQ, and ticketing tools.

Qualifications

4–6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
Experience leading CRM implementations, migrations, consolidations, or rollouts.
Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
Experience working in SaaS environments.
Excellent written and verbal English communication skills.

Responsibilities

Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
Analyze policy conflicts and determine appropriate business rules.
Review and reconcile data across CRM and connected platforms.
Create clear operational prompts and documentation for complex SaaS scenarios.
Document recommended system changes and operational decisions.
Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
Provide insights on CRM optimization, system design, and sustainable governance.