CRM Strategy Lead - Data-Driven Customer Growth, Jakarta

Veltica Masterclass; Jakarta Pusat; In loco; IDR 180.000.000 - 300.000.000; Tempo pieno

Descrizione del lavoro

Veltica MasterClass in Jakarta, Indonesia, is seeking a Customer Relationship Management Manager for a full-time, on-site role. You will design and manage CRM strategies to boost engagement and lifetime value, segment databases, monitor cross-channel interactions, analyze data, and collaborate with Sales, Marketing, and Product teams to drive continuous improvement.

The role focuses on optimizing CRM programs, reporting, and stakeholder alignment in a fast-paced environment.

Competenze

• Strong analytical skills to interpret customer data and campaign performance.
• Excellent communication to collaborate across teams and present CRM reports.
• Sales-focused with understanding of pipelines, journeys and revenue impact.
• Market segmentation to tailor engagement strategies.
• Project management to plan and monitor CRM projects.
• Experience with CRM platforms (Salesforce, HubSpot) and reporting tools.
• Bachelor’s degree in Business, Marketing, Management, or related field.
• Ability to work independently in a fast-paced environment.

Mansioni

• Segment customer databases to support targeted campaigns.
• Monitor customer interactions across multiple channels.
• Analyze CRM data and optimize campaigns based on metrics.
• Collaborate with sales, marketing, and product teams.
• Oversee CRM projects and ensure system adoption by stakeholders.
• Prepare regular CRM performance reports.

Conoscenze

Analytics

Communication

CRM platforms

Market segmentation

Project management

Sales knowledge

Formazione

Bachelor's degree

Strumenti

Salesforce

HubSpot

Descrizione del lavoro

Veltica MasterClass in Jakarta, Indonesia, is seeking a Customer Relationship Management Manager for a full-time, on-site role. You will design and manage CRM strategies to boost engagement and lifetime value, segment databases, monitor cross-channel interactions, analyze data, and collaborate with Sales, Marketing, and Product teams to drive continuous improvement.

The role focuses on optimizing CRM programs, reporting, and stakeholder alignment in a fast-paced environment.