Course Consultant

English 1; Manado; On-site; IDR 36,000,000 - 72,000,000; Full time

Job summary

English 1 is seeking a Course Consultant to provide sales consultations to first-time customers. You will identify needs, introduce suitable English 1 products, and guide parents through visits and enrollment.

You will report to the Center Director and collaborate with fellow Course Consultants, Directors of Studies, and Progress Advisors. Responsibilities include parent communication, managing scheduling, and achieving monthly and annual sales targets while adhering to English 1 rules and

Qualifications

• Effective communication with parents and students via multiple channels.
• Ability to identify needs and match English 1 products to those needs.
• Experience in sales processes and meeting monthly/annual targets.
• Proficiency with CRM for scheduling, follow-ups, and reporting.
• Strong rapport-building and customer service skills.

Responsibilities

• Parent communication: schedule appointments, build rapport, discuss child English learning plans.
• Sales: present English 1 products, address concerns, promote promotions, close enrollments.
• Administration: manage scheduling, student/parent records, and CRM data entry.
• Observing lessons to understand student performance and share insights with parents.
• Track sales funnel from leads to new students and report progress to supervisor.

Skills

Communication

Sales

CRM

Product knowledge

Time management

Customer needs analysis

Tools

CRM system

Job description

As a Course Consultant, you are responsible for providing sales consultations to first time customers, effectively identifying their needs, introducing appropriate products, and selling English 1 products that can help meet their needs.

In the world of education, customer is represented by student and their parent(s). You are the first and foremost contact point customers engage with, guiding their first school visits and events, and providing information that will lead them to the decision of joining English 1. Communication is your core skill. Sales skill and product knowledge enable you to provide the best match to meet customers’ needs.

Role Report and Communication

The role will report to the Center Director and will have strong communication lines with:

Fellow Course Consultants

Director of Studies

Progress Advisors

Responsibilities

Responsibilities are summarized in four (4) main groups: parent communication, sales, administration, and academic.

Parent Communication

Communicate with parents regarding appointment scheduling of MFL/OPT/school visit

Build strong rapport and trust with parents during initial rounds of contact

Consult parents on their needs and interest for their child’s English learning and study plan

Provide detailed information of relevant English 1 products and services

Address concerns that might prevent parents from joining and provide solutions

Timely update parents on sales promotion and gifting to prompt visit and enrollment

Sell English 1 core and seasonal courses to customers and achieve monthly and annual sales targets

Handle sales related process during MFL/OPT/school visit

Follow-up on new and old leads to find sales opportunities

Have comprehensive and up-to-date product knowledge and service info

Pitch English 1 products and benefits matching to parent’s needs and interest

Collaborate with others in the team to help close sales

Keep a daily Sales Funnel update from Leads to New Students by closely monitoring targets and actuals

Administration

Do all the necessary scheduling-, student- and parent- management operations using CRM system

Regularly communicate and closely collaborate with supervisor and the rest of the team

Timely reply to messages and answer calls

Prepare and maintain sales related forms and tools for sales consultation use

Keep school premises and equipment in accordance with English 1 rules and government regulations especially for health and safety, fire, and emergency situations

Observe MFL lessons to better understand students’ performance, share with their parents during sales consultation

Collect OPT results from teacher, share with parent’s during sales consultation

Requirements

Able to communication effectively via communication channels (face to face, call, message)

Able to understand and engage the parents under limited time span to prompt further actions (follow-ups, school visit, payment)

Able to prioritize and complete tasks in a timely manner at a high quality

Able to establish strong rapport and build trusts with parents and students

Natural problem solver, able to provide solutions to customers’ needs/ questions/ objections in their best interests while abiding by English 1 rules and values

A results-driven salesperson – able to effectively pitch English 1 schools and its products to customers according to their needs through asking the right questions

Able to quickly grasp product and company knowledge, as well as competitor intelligence

Able to maintain a rational and objective demeanor when faced with stressful or emotional situations

Can-do attitude, emotional intelligent and passion

Able to communication effectively via communication channels (face to face, call, message)

Able to understand and engage the parents under limited time span to prompt further actions (follow-ups, school visit, payment)

Able to prioritize and complete tasks in a timely manner at a high quality

Able to establish strong rapport and build trusts with parents and students

Natural problem solver, able to provide solutions to customers’ needs/ questions/ objections in their best interests while abiding by English 1 rules and values

A results-driven salesperson – able to effectively pitch English 1 schools and its products to customers according to their needs through asking the right questions

Able to quickly grasp product and company knowledge, as well as competitor intelligence

Able to maintain a rational and objective demeanor when faced with stressful or emotional situations

Can-do attitude, emotional intelligent and passion

English 1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, marital status, parental status, disability, medical condition, or any other characteristic protected by applicable local laws and regulations.

We are committed to creating a workplace where everyone feels respected, included, and able to contribute their best work.