Content Moderation & Customer Care Advisor I

Concentrix; Kota Yogyakarta; Vor Ort; IDR 39.060.000 - 55.800.000; Vollzeit

Zusammenfassung

Concentrix is seeking an Advisor I Customer Service to support content moderation for the world’s leading job site. You will ensure quality and KPI targets, label and filter content, and resolve inquiries with empathy while maintaining product knowledge.

Strong communication, detail orientation, and teamwork are essential in this fast-paced role. Responsibilities include greeting customers professionally, handling inquiries, documenting interactions, and supporting initiatives to boost customer

Qualifikationen

• Minimum education is D3 or S1.
• Good English communication skills.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and adapt to changes quickly.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Aufgaben

• Ensure service delivered to our customers meets contractual KPIs.
• Labeling and filtration of content.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Kenntnisse

English communication

Customer service orientation

Multitasking

Teamwork

Attention to detail

Adaptability

Ausbildung

D3 or S1

Tools

PC navigation

Jobbeschreibung

Concentrix is seeking an Advisor I Customer Service to support content moderation for the world’s leading job site. You will ensure quality and KPI targets, label and filter content, and resolve inquiries with empathy while maintaining product knowledge.

Strong communication, detail orientation, and teamwork are essential in this fast-paced role. Responsibilities include greeting customers professionally, handling inquiries, documenting interactions, and supporting initiatives to boost customer