Customer Service Advisor I - Problem Solver

Concentrix; Jakarta Pusat; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Concentrix is seeking an Advisor I, Customer Service in Indonesia. The role interfaces with customers via inbound/outbound calls and digital channels to resolve routine problems and provide service support.

You will maintain product knowledge, document interactions, and strive to meet KPIs while offering additional products or services. The position requires a high school diploma with up to six months of relevant experience, strong communication skills, and the ability to work in a fast-paced

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Willing to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs for customer service.
• Clarify requirements and provide appropriate resolution using tools.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document and update customer records accurately.
• Assist customers and refer to senior staff when needed.
• Offer additional products and/or services where appropriate.
• Track interactions in the call tracking system.

Skills

Customer service

Communication

Computer literacy

Detail-oriented

Multitasking

Adaptability

Team player

Shift flexibility

Patience

Education

High school diploma

Tools

PC navigation

Job description

Concentrix is seeking an Advisor I, Customer Service in Indonesia. The role interfaces with customers via inbound/outbound calls and digital channels to resolve routine problems and provide service support.

You will maintain product knowledge, document interactions, and strive to meet KPIs while offering additional products or services. The position requires a high school diploma with up to six months of relevant experience, strong communication skills, and the ability to work in a fast-paced