Entry-Level Content Moderator – English

Concentrix; Surakarta; Vor Ort; IDR 78.120.000 - 100.440.000; Vollzeit

Zusammenfassung

Concentrix is seeking an Advisor I, Content Moderator – English to support the world’s leading job site. You will monitor content, apply client rules, and help drive quality and search relevance to attract jobseekers. The role emphasizes adherence to KPIs, accuracy, and strong customer service in a fast-paced environment.

Ideal candidates have at least a D3/S1 and good English, with teamwork, attention to detail, and the ability to multitask and adapt to shifts.

Qualifikationen

• D3 or S1 degree required.
• Good English communication required.
• Customer-service oriented with courteous demeanor.

Aufgaben

• Ensure service delivered meets contractual KPIs.
• Label and filter content.
• Clarify customer requirements and provide resolution.
• Demonstrate empathy while building rapport with customers.
• Greet customers professionally.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work and notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.

Kenntnisse

English communication

Customer service

PC knowledge

Written and verbal communication

Attention to detail

Multi-tasking

Adaptability

Teamwork

Shift flexibility

Ausbildung

D3 or S1

Jobbeschreibung

Concentrix is seeking an Advisor I, Content Moderator – English to support the world’s leading job site. You will monitor content, apply client rules, and help drive quality and search relevance to attract jobseekers. The role emphasizes adherence to KPIs, accuracy, and strong customer service in a fast-paced environment.

Ideal candidates have at least a D3/S1 and good English, with teamwork, attention to detail, and the ability to multitask and adapt to shifts.