Advisor I Customer Service

Concentrix; Kota Yogyakarta; Presencial; IDR 39 060 000 - 55 800 000; Tempo integral

Resumo da oferta

Concentrix is seeking an Advisor I Customer Service to support content moderation for the world’s leading job site. You will ensure quality and KPI targets, label and filter content, and resolve inquiries with empathy while maintaining product knowledge.

Strong communication, detail orientation, and teamwork are essential in this fast-paced role. Responsibilities include greeting customers professionally, handling inquiries, documenting interactions, and supporting initiatives to boost customer

Qualificações

• Minimum education is D3 or S1.
• Good English communication skills.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and adapt to changes quickly.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Responsabilidades

• Ensure service delivered to our customers meets contractual KPIs.
• Labeling and filtration of content.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Conhecimentos

English communication

Customer service orientation

Multitasking

Teamwork

Attention to detail

Adaptability

Formação académica

D3 or S1

Ferramentas

PC navigation

Descrição da oferta de emprego

Advisor I Customer Service

The Content Moderator will be responsible for maintaining the online reputation of the number one job site in the world while ensuring high standards of quality. You will monitor and apply rules and guidelines as set down by our client to determine if the content being communicated on their company profile, as well as the search relevance, is as effective as possible to drive applications from jobseekers.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Labeling and filtration of content
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• Minimum Education is D3 or S1
• Good English communication skills
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.