Connectivity NOC Lead - 24/7 Data Centre Operations

BW Digital Pte Limited; Batam; Sur place; IDR 223 200 000 - 401 760 000; Plein temps

Résumé du poste

BW Digital Pte Limited in Batam, Indonesia, invites a Connectivity Technical Lead to join a 24×7 shift team. Based at Nongsa Digital Park, you will lead Connectivity Technicians in monitoring and supporting network and customer connectivity services, with hands-on tasks in a busy datacentre environment.

You will coordinate with the on-site facility team and cross-functional groups to ensure reliability, uptime, and performance of infrastructure and customer-facing services, while maintaining

Qualifications

• 5+ years in a NOC, telecoms, or data centre setting.
• Hands-on experience with network monitoring and alarms.
• Experience with DWDM/SDH optical transmission.
• Familiar with colocation facilities and patching.
• Server hardware installation and ITSM platforms.

Responsabilités

• Monitor telecommunications, IP network infrastructure, and alarms via NMS platforms.
• Provide first/second-level support for incidents and service requests.
• Troubleshoot routers, switches, transmission gear, servers, and facilities components.
• Support provisioning, service turn-ups, and delivery coordination.
• Coordinate with vendors and carriers for service assurance and incident resolution.
• Document incidents, shift reports, and maintain ticket logs in ITSM.
• Participate in knowledge updates, process reviews, and training.

Connaissances

NOC experience

Network monitoring

IP networking

DWDM/SDH

Cabling & patching

ITSM systems

Windows/Linux

Jira/ServiceNow

Formation

Telecommunications/IT degree

Outils

Zabbix

SolarWinds

Nagios

Cisco

Juniper

Jira

ServiceNow

Description du poste

BW Digital Pte Limited in Batam, Indonesia, invites a Connectivity Technical Lead to join a 24×7 shift team. Based at Nongsa Digital Park, you will lead Connectivity Technicians in monitoring and supporting network and customer connectivity services, with hands-on tasks in a busy datacentre environment.

You will coordinate with the on-site facility team and cross-functional groups to ensure reliability, uptime, and performance of infrastructure and customer-facing services, while maintaining