Regional Infrastructure & IT Operations Lead

Nscale; Batam; On-site; IDR 150,000,000 - 260,000,000; Full time

Job summary

Nscale in Batam, Indonesia is seeking an Infrastructure IT Operations Engineer to oversee regional IT infrastructure and service delivery across multiple Batam sites. You will lead regional teams, drive standards, and ensure high availability for data centre operations.

The role requires hands-on leadership, strong technical depth, and experience with enterprise networking and datacentre environments. Shift work (12hrs, 3-on/3-off, including nights) is required.

Qualifications

• Bachelor degree in Information Systems/Computer Engineering or equivalent.
• 5+ years in IT infrastructure and operations managing regional/multi-site environments.
• Experience in Enterprise Networking (Cisco, Juniper, Fortinet) and Data Centre environments.

Responsibilities

• Lead day-to-day IT operations across multiple sites within the APAC region.
• Oversee server environments (on-prem and cloud) and network infrastructure (LAN/WAN, firewalls, VPNs).
• Own regional IT service management (incident, problem, change management) and ensure SLAs/KPIs.
• Enforce cybersecurity policies and regulatory compliance, partner with InfoSec for audits.
• Manage regional IT vendors, procurement, lifecycle, and budget costs.

Skills

English proficiency

Bahasa Indonesia

Leadership

IT Operations

Incident management

Vendor coordination

Education

Bachelor Degree in Information Systems/Computer Engineering or equivalent

Tools

Cisco

Juniper

Fortinet

AWS

Azure

GCP

DC hardware

Job description

Nscale in Batam, Indonesia is seeking an Infrastructure IT Operations Engineer to oversee regional IT infrastructure and service delivery across multiple Batam sites. You will lead regional teams, drive standards, and ensure high availability for data centre operations.

The role requires hands-on leadership, strong technical depth, and experience with enterprise networking and datacentre environments. Shift work (12hrs, 3-on/3-off, including nights) is required.