Concierge Supervisor: Elevate Guest Experience

Westin Hotels & Resorts; Jakarta Pusat; On-site; IDR 216,000,000 - 360,000,000; Full time

Job summary

Westin Hotels & Resorts in Jakarta, Indonesia is seeking a Front Desk/Guest Services professional to respond to guest requests, coordinate services, and provide local information to ensure a seamless stay.

The role requires a high school diploma or GED, with at least 1 year in a related role and at least 1 year in supervisory duties. The position is full-time and on-site at our Jakarta property.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of related work experience.
• Minimum 1 year of supervisory experience.

Responsibilities

• Respond to guest calls, messages, requests, questions or concerns and coordinate timely resolutions.
• Arrange transportation, reservations, and other services per guest needs.
• Provide information about hotel amenities and local attractions to guests.
• Monitor shift logs and ensure outstanding requests are prioritized.
• Assist management with hiring, training, scheduling, coaching, and maintaining standards.

Education

High school diploma or GED equivalent

Job description

Westin Hotels & Resorts in Jakarta, Indonesia is seeking a Front Desk/Guest Services professional to respond to guest requests, coordinate services, and provide local information to ensure a seamless stay.

The role requires a high school diploma or GED, with at least 1 year in a related role and at least 1 year in supervisory duties. The position is full-time and on-site at our Jakarta property.