Commercial Support Specialist

Kerry & Co.; Indonesia; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

Kerry & Co. in Jakarta, Indonesia seeks a Commercial Support Specialist to bolster the sales team with accurate CRM data, quotations handling, and cross-functional coordination.

You will collaborate with Sales Managers and teams across R&D, Supply Chain, Finance, and Legal to ensure smooth sales processes, timely customer support, and effective stakeholder engagement in a fast-paced environment. The role requires strong organization, Salesforce and MS Office proficiency, and the ability to

Qualifications

• Candidate should preferably have a bachelor’s degree in a related field (or equivalent level of experience).
• Minimum 2 years of experience in cross functional roles, particularly in Sales, RDA, Supply Chain and Finance.
• Competency in Salesforce CRM platform is highly desirable.
• Proficiency in MS Office skills, particularly Excel and PowerPoint.
• Outstanding organizational and networking abilities, with strong focus on execution and delivering results.

Responsibilities

• Responsible for utilizing salesforce system: Creation of opportunities, call reports, sample request, technical documents/regulatory requests, quotations
• Maintain accuracy of contact details to support annual customer satisfaction survey
• Work closely with the sales team to ensure all opportunity records are accurately maintained and updated in the system, reflecting the latest sales activities and pipeline status.
• Manage quotations and provide appropriate follow up support for acceptance or rejection of quotations and accurate reflection in the system.
• Creation and management of legal document requests to legal platform (IronClad)
• Provide Sales Support for defined strategic accounts and direct Manager.
• Support Manager on customer presentations, meeting arrangement for visitors to office and site visits
• Support Manager in the planning, coordination and execution of both internal and external events, ensuring smooth operations and successful event delivery.
• Ad hoc sales support as required by Sales Managers.

Skills

Salesforce CRM

Project management

Communication

Presentation

Analytical skills

MS Office

Excel

PowerPoint

Cross-functional collaboration

Stakeholder engagement

Education

Bachelor's degree or equivalent

Job description

Commercial Support Specialist

Perusahaan : Kerry & Co. Jenis Pekerjaan : Full-Time Indonesia JobCopilot will tailor your resume and auto-fill the application

Deskripsi Pekerjaan - Commercial Support Specialist

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Commercial Support Specialist (Sales) plays a critical role in supporting the commercial team by ensuring efficient sales operations, accurate CRM management, and seamless coordination across functions.

This role is responsible for maintaining Salesforce data integrity, managing quotations and legal document requests, supporting strategic customer accounts, and coordinating customer-facing activities and events. Working closely with Sales Managers and cross-functional teams including R&D, Supply Chain, Finance, and Legal, the incumbent ensures smooth execution of sales processes, timely customer support, and effective stakeholder engagement to drive business objectives. Success in this role requires strong organizational skills, attention to detail, proficiency in Salesforce and Microsoft Office applications, and the ability to manage multiple priorities in a fast-paced environment.

• Location: Jakarta, Indonesia
• Reporting to: General Manager - Indonesia

Key responsibilities

• Responsible for utilizing salesforce system:
• Creation of opportunities, call reports, sample request, technical documents/regulatory requests, quotations
• Maintain accuracy of contact details to support annual customer satisfaction survey
• Work closely with the sales team to ensure all opportunity records are accurately maintained and updated in the system, reflecting the latest sales activities and pipeline status.
• Manage quotations and provide appropriate follow up support for acceptance or rejection of quotations and accurate reflection in the system.
• Creation and management of legal document requests to legal platform (IronClad)
• Provide Sales Support for defined strategic accounts and direct Manager.
• Support Manager on customer presentations, meeting arrangement for visitors to office and site visits
• Support Manager in the planning, coordination and execution of both internal and external events, ensuring smooth operations and successful event delivery.
• Ad hoc sales support as required by Sales Managers.

Qualifications and skills

• Candidate should preferably have a bachelor’s degree in a related field (or equivalent level of experience)
• Minimum 2 years of experience in cross functional roles, particularly in Sales, RDA, Supply Chain and Finance
• Competency in Salesforce CRM platform is highly desirable
• Excellent project management, communication, presentation and analytical skills. Prefer a collaborative team player who thrives in a cross-functional environment and can effectively engage multiple stakeholders.
• Proficiency in MS Office skills, particularly Excel and PowerPoint
• Outstanding organizational and networking abilities, with strong focus on execution and delivering results.

Tentang Perusahaan

Kerry & Co.

We bring the voice of science to some of the most challenging questions facing the world of food and beverage.