Collections & Payments Specialist

Travel + Leisure Co.; Kuta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Travel + Leisure Co. is seeking a Collections Specialist to contact customers via phone, email, or messaging to follow up on overdue payments and negotiate payment plans. You will monitor accounts and maintain accurate records.

The role requires experience in collections or call centres, strong negotiation skills, and the ability to work in a fast-paced environment.

Join a global hospitality team and help recover arrears while delivering excellent service and compliant practices.

Qualifications

• Experience in a collections or call centre environment.
• Ability to negotiate and propose payment plans.
• Excellent time management and organizational skills.
• Knowledge of regulatory guidelines affecting collections.

Responsibilities

• Follow up on overdue payments via phone, email, or messaging.
• Negotiate payment plans and document outcomes in the system.
• Maintain accurate records of collection activities and outcomes.
• Aim for maximum recovery while staying compliant and courteous.

Skills

Negotiation

Collections

Time management

MS Office

Customer service

Job description

Travel + Leisure Co. is seeking a Collections Specialist to contact customers via phone, email, or messaging to follow up on overdue payments and negotiate payment plans. You will monitor accounts and maintain accurate records.

The role requires experience in collections or call centres, strong negotiation skills, and the ability to work in a fast-paced environment.

Join a global hospitality team and help recover arrears while delivering excellent service and compliant practices.