Collection Staff

PT SINERGI ARMADA GRUP; Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

PT SINERGI ARMADA GRUP is seeking a diligent Collections Officer to manage active collection activities and follow up on outstanding customer payments in Jakarta. You will contact customers, negotiate payment arrangements, and monitor status to reduce aging receivables.

You will maintain accurate customer and collection data in the company system, review data for overdue accounts, prepare regular reports, and coordinate with Finance and Operations to resolve discrepancies and escalations as

Responsibilities

• Manage collection activities and follow up on outstanding customer payments.
• Contact customers regarding payment status and payment arrangements.
• Negotiate payment solutions in accordance with company policies.
• Monitor and update customer payment status, outstanding balances, and collection progress.
• Manage, update, and maintain accurate customer and collection data in the company system/database.
• Review and analyze collection data to identify overdue accounts and required follow-ups.
• Prepare regular collection reports and ensure data accuracy and completeness.
• Coordinate with Finance and Operations regarding payment status, collection issues, and data discrepancies.
• Follow up and escalate overdue or problematic accounts when necessary.
• Maintain proper documentation of collection activities and customer communication.
• Perform other collection-related administrative and data management tasks as required.

Job description

Manage collection activities and follow up on outstanding customer payments.

Contact customers regarding payment status and payment arrangements.

Negotiate payment solutions in accordance with company policies.

Monitor and update customer payment status, outstanding balances, and collection progress.

Manage, update, and maintain accurate customer and collection data in the company system/database.

Review and analyze collection data to identify overdue accounts and required follow-ups.

Prepare regular collection reports and ensure data accuracy and completeness.

Coordinate with Finance and Operations regarding payment status, collection issues, and data discrepancies.

Follow up and ***escalate*** overdue or problematic accounts when necessary.

Maintain proper documentation of collection activities and customer communication.

Perform other collection-related administrative and data management tasks as required.