Collection Supervisor

Pengiklan Anonim; Tangerang; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Pengiklan Anonim seeks an experienced Collection Supervisor to lead a team of collection agents for a fintech-focused operation. You will manage daily performance, monitor targets, and drive KPI improvements while ensuring compliance with policies and regulations.

You will coach agents, review performance, and implement improvement actions in a fast-paced, target-driven environment. Strong leadership and analytical skills are essential.

Qualifications

• 2–3 years in collection, preferably fintech/financial services.
• 1 year in supervisory role managing collection agents.
• Strong understanding of collection processes and performance management.
• Able to analyze performance data and translate into improvement plans.

Responsibilities

• Lead, supervise, and monitor daily performance of the collection team.
• Monitor individual and team collection targets.
• Monitor KPIs including collection achievement, productivity, contact rate, and quality.
• Conduct regular coaching, briefing, and performance evaluations for collection agents.
• Analyze team performance and identify areas for improvement.
• Take corrective actions and develop improvement plans for underperforming team members.
• Ensure all collection activities are conducted in accordance with policies, regulations, and ethical standards.
• Monitor attendance, discipline, and productivity of team members.
• Prepare and submit daily/weekly/monthly performance reports to management.
• Coordinate with other departments to resolve operational issues and improve collection performance.

Skills

Leadership

Communication

Coaching

Problem-solving

Data analysis

Tools

Microsoft Excel

Google Sheets

Job description

We are looking for an experienced and result oriented Collection Supervisor to lead and manage a team of collection agents for a collection vendor company.

Key responsibilities

Lead, supervise, and monitor the daily performance of the collection team.

Monitor individual and team collection targets.

Monitor key performance indicators (KPIs), including collection achievement, productivity, contact rate, and quality.

Conduct regular coaching, briefing, and performance evaluations for collection agents.

Analyze team performance and identify areas for improvement.

Take corrective actions and develop improvement plans for underperforming team members.

Ensure all collection activities are conducted in accordance with company policies, applicable regulations, and ethical collection standards.

Monitor attendance, discipline, and productivity of team members.

Prepare and submit daily/weekly/monthly performance reports to management.

Coordinate with other departments to resolve operational issues and improve collection performance.

About you

Minimum 2-3 years of experience in collection, preferably in a fintech, financial services, debt collection, or related industry.

Minimum 1 year of experience in a supervisory/team leader role managing collection agents.

Strong understanding of collection processes and performance management.

Strong leadership, communication, coaching, and problem-solving skills.

Able to analyze performance data and translate it into actionable improvement plans.

Target-oriented, disciplined, and able to work under pressure.

Good knowledge of ethical and compliant collection practices.

Proficient in Microsoft Excel/Google Sheets and familiar with performance reporting.

AFPI certification or equivalent certification is a plus.