Field Collection Supervisor

PT Indodana Multi Finance; Balikpapan; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

PT Indodana Multi Finance Balikpapan is seeking an experienced Collection Manager to lead the collection and recovery performance and oversee the field collector team. You will coach staff to ensure targets are met and provide actionable insights to management.

Responsibilities include monitoring daily, weekly and monthly AR movement and consumer payments, reporting delinquency status, and allocating territories.

Qualifications

• Six years of experience in collection banking or multi finance.
• Bachelor's degree (S1) in any field.
• Strong communication and leadership abilities.
• Proficient in MS Office with strong analytical skills.
• Good problem-solving capabilities.

Responsibilities

• Manage and monitor Collection and Recovery performance to meet targets.
• Supervise field collector team and provide coaching.
• Prepare reports and feedback to management on delinquency target achievement.
• Move AR on a daily, weekly and monthly basis.
• Handle performance management for underperforming collectors.
• Monitor field collector visit results and visit frequency.
• Report and discuss target achievement, problems and difficulties to management.
• Allocate handling areas for each collector.
• Manage and monitor consumer payments.
• Provide analysis of consumer handling and report to management.

Skills

Collection banking

Leadership

MS Office

Analytical ability

Communication skills

Problem-solving

Education

Bachelor's degree

Job description

Manage and monitor Collection and Recovery performance to ensure achievement of predetermined targets. Supervise the field collector team, provide coaching, and handle performance management. Monitor daily, weekly, and monthly AR movement and consumer payments.

Key responsibilities

Manage and monitor Collection and Recovery performance to ensure target achievement

Provide reports, information and feedback to management on Delinquency target achievement

Move AR on a daily, weekly and monthly basis

Supervise the field collector team and provide coaching

Handle performance management for underperforming Field Collectors

Monitor field collector visit results and visit frequency

Report and discuss target achievement, problems and difficulties to management

Allocate handling areas for each collector

Manage and monitor consumer payments

Provide analysis of consumer handling and report to management

About you

Minimum 6 years experience in Collection Banking Industry or Multi Finance

Minimum S1 education in any field

Strong communication skills and leadership qualities

Proficient in MS Office with analytical ability

Strong problem-solving skills