Collection Team Lead: Performance & Compliance

Pengiklan Anonim; Tangerang; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Pengiklan Anonim seeks an experienced Collection Supervisor to lead a team of collection agents for a fintech-focused operation. You will manage daily performance, monitor targets, and drive KPI improvements while ensuring compliance with policies and regulations.

You will coach agents, review performance, and implement improvement actions in a fast-paced, target-driven environment. Strong leadership and analytical skills are essential.

Qualifications

• 2–3 years in collection, preferably fintech/financial services.
• 1 year in supervisory role managing collection agents.
• Strong understanding of collection processes and performance management.
• Able to analyze performance data and translate into improvement plans.

Responsibilities

• Lead, supervise, and monitor daily performance of the collection team.
• Monitor individual and team collection targets.
• Monitor KPIs including collection achievement, productivity, contact rate, and quality.
• Conduct regular coaching, briefing, and performance evaluations for collection agents.
• Analyze team performance and identify areas for improvement.
• Take corrective actions and develop improvement plans for underperforming team members.
• Ensure all collection activities are conducted in accordance with policies, regulations, and ethical standards.
• Monitor attendance, discipline, and productivity of team members.
• Prepare and submit daily/weekly/monthly performance reports to management.
• Coordinate with other departments to resolve operational issues and improve collection performance.

Skills

Leadership

Communication

Coaching

Problem-solving

Data analysis

Tools

Microsoft Excel

Google Sheets

Job description

Pengiklan Anonim seeks an experienced Collection Supervisor to lead a team of collection agents for a fintech-focused operation. You will manage daily performance, monitor targets, and drive KPI improvements while ensuring compliance with policies and regulations.

You will coach agents, review performance, and implement improvement actions in a fast-paced, target-driven environment. Strong leadership and analytical skills are essential.