Collection Operations Lead - SLA & Vendor Partnering

Cermaticom; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

Cermaticom is seeking a hands-on Collection Operations Manager in Jakarta to lead General Support Collection activities, ensure SLA achievement, and coordinate with HR and external vendors. You will supervise manpower fulfillment, monitor OPS workflows, and act as the primary liaison between users and vendors, driving KPI and SLA governance.

The ideal candidate has at least 2 years in a similar role, strong leadership, and proficiency with Excel, Google Sheets, and Google Docs.

Qualifications

• Bachelor's degree from a reputable university.
• Minimum 2 years in a similar role.
• Strong leadership, communication, and collaboration skills.
• Proficient with Excel, Google Sheets, and Google Docs.

Responsibilities

• Coordinate General Support Collection operations to meet SLA targets.
• Manage manpower fulfillment for the Collection team with HR alignment.
• Monitor workflow of the OPS Support to ensure SLA compliance and data quality.
• Act as primary liaison between Collection users and Collection Vendors.
• Define and monitor KPIs and SLAs for Collection vendors.
• Oversee vendor invoicing and payments per contracts and deadlines.

Skills

Leadership

Communication

Collaboration

MS Excel

Education

Bachelor's degree

Tools

Microsoft Excel

Google Sheets

Google Docs

Job description

Cermaticom is seeking a hands-on Collection Operations Manager in Jakarta to lead General Support Collection activities, ensure SLA achievement, and coordinate with HR and external vendors. You will supervise manpower fulfillment, monitor OPS workflows, and act as the primary liaison between users and vendors, driving KPI and SLA governance.

The ideal candidate has at least 2 years in a similar role, strong leadership, and proficiency with Excel, Google Sheets, and Google Docs.