Collection Admin Jr Supervisor

SmartRecruiters, Inc.; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a capable professional to lead and coordinate General Support Collection operations in Jakarta.

The role focuses on achieving administrative and reporting SLAs, coordinating manpower fulfillment with HR, and monitoring workflow quality across the Ops Support and Desk Collection processes. The ideal candidate brings strong leadership, excellent communication, and collaboration skills, with proficiency in Excel and Google Suite.

Qualifications

• Bachelor degree from a reputable university is required.
• Minimum 2 years of experience in a similar role.
• Strong leadership, communication, and collaboration skills.
• Proficient in Microsoft Excel, Google Sheets and Google Docs.

Responsibilities

• Circulating documents to management to facilitate approvals (e.g., contract extensions, manpower planning, vendor partnerships).
• Directing, supervising, and coordinating General Support Collection operations to meet SLA targets.
• Calculating and coordinating manpower fulfillment for the Collection team with HR.
• Monitoring workflow of Ops Support to ensure SLA and output quality.
• Serving as primary liaison between Collection users and Collection Vendors.

Skills

Leadership

Communication

Collaboration

Microsoft Excel

Google Sheets

Google Docs

Education

Bachelor Degree (S1) from reputable university

Tools

Microsoft Excel

Google Sheets

Google Docs

Job description

• Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.).
• Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards.
• Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team.
• Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes.
• Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
• Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors.
• Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines.

Qualifications

• Bachelor Degree (S1) from Reputable University
• Minimum2 years of experience in a similar role
• Strong leadership skill
• Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs
• Strong communication and collaboration skills

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