Coffee Trainer & Customer Success (Bali)

Expat Roasters; Denpasar; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Expat Roasters is seeking a Coffee Trainer & Customer Success professional for our Bali head office. The role combines training delivery, account management, and sales, with emphasis on maintaining brand standards and customer satisfaction.

Responsibilities include planning and delivering training programs for wholesale and public sessions, managing customer accounts, conducting quality assessments, and collaborating with the sales team to drive growth. On-site role in Denpasar, Bali.

Qualifications

• Recognized professional coffee trainer course completed.
• Customer success training or equivalent experience.
• Proven experience in training delivery or customer-facing role.
• Experience conducting barista skills or coffee quality assessments is desirable.
• Excellent communication, presentation, and interpersonal skills.
• Strong selling techniques and negotiation abilities.
• Customer-oriented mindset with problem-solving skills.
• Highly organized with time management abilities.

Responsibilities

• Deliver training programs for wholesale and public sessions.
• Manage assigned customer accounts and build strong relationships.
• Lead coffee quality and barista skills assessments for customers.
• Identify upsell opportunities and present tailored proposals.
• Record training activities, attendance, and feedback in CRM systems.
• Collaborate with Training Assistant and Head of Sales on logistics and strategy.

Skills

Coffee trainer

Customer success

Sales

Communication

Presentation

Time management

Tools

CRM software

Job description

Coffee Trainer & Customer Success (Bali)

Coffee Trainer & Customer Success (Bali)
Training & Development

• Full Time
• On Site - Kota Denpasar - Bali - Head Office
• Minimum -
• 2 years as coffee trainer and have experience as customer success or sales
• 2026-08-31
• 2 Person
• Responsibilities :

  1. Training Program Delivery (Wholesale & Public)
  - Plan, schedule, and conduct engaging and informative training sessions for wholesale partners.
  - Organize, promote, and deliver high-quality public coffee classes.
  - Assess training effectiveness and gather feedback for continuous improvement.
  - Coordinate training logistics, including venue setup, materials preparation, and participant communication, liaising with the Training Assistant.
  2. Customer Account Management
  - Serve as a primary point of contact for assigned existing customer accounts.
  - Build and maintain strong, positive relationships with customers, understanding their needs and business objectives.
  - Proactively manage customer accounts to ensure satisfaction, retention, and loyalty.
  - Address customer inquiries, troubleshoot issues, and provide solutions in a timely and effective manner, liaising with the Head of Sales for complex account issues.
  3. Coffee & Barista Assessment
  Conduct regular coffee quality and barista skills assessments for existing customers to ensure brand standards are met and identify further training needs.
  4. Upselling and Business Development
  - Identify opportunities to upsell additional products or services to existing customers based on their needs.
  - Develop and present tailored proposals and solutions to customers.
  - Utilize effective selling techniques and negotiation skills to close deals and achieve sales targets.
  - Collaborate with the sales team on strategies to grow existing accounts.
  5. Reporting and Administration
  - Track and document all training activities, participant attendance, and feedback.
  - Maintain accurate records of customer interactions, account status, and sales activities (potentially in a CRM system).
  - Prepare and submit regular reports on training delivery, customer success metrics, and sales performance to both the Training Assistant and Head of Sales as appropriate.
  6. Collaboration and Communication
  - Work closely with the Training Assistant on all training logistics and scheduling.
  - Collaborate effectively with the Head of Sales and the wider sales team regarding customer accounts and sales strategies.
  - Maintain clear communication channels regarding customer feedback and training needs across relevant departments.

• Qualification :

  Successfully completed a recognized professional coffee trainer course.
  Successfully completed customer success training or equivalent demonstrable experience.
  Proven experience in a training delivery or customer-facing role.
  Experience conducting barista skills or coffee quality assessments is highly desirable.
  Exceptional communication, presentation, and interpersonal skills.
  Strong selling techniques and negotiation abilities.
  Excellent problem-solving skills with a customer-oriented mindset.
  Ability to build rapport and manage relationships effectively.
  Highly organized with strong time management skills.
  Ability to work independently and collaboratively within a team structure.
  Proficiency in standard office software; CRM software experience is a plus.
  Passion for coffee and the coffee industry.
  Ability to work effectively in a dynamic environment.

• Job Report :

  Training Assistant & Head of Sales