Client Success Specialist

Flywire; Provinsi Bali; On-site; IDR 45,000,000 - 70,000,000; Full time

Job summary

Flywire is seeking a Client Success Specialist in Bali, Indonesia to help deliver and execute our solution for travel clients across the APAC region, with a focus on Indonesia. The role requires strong teamwork, fluency in English and Bahasa Indonesia, and a proactive approach to increasing client satisfaction, retention and revenue.

You will work with the Travel sales and Client Success teams to onboard new clients, build relationships, provide analytics, and act as a trusted advisor to inform

Qualifications

• Fluent in English and Bahasa Indonesia.

Responsibilities

• Onboarding clients and ensuring success across the client life cycle.
• Building and maintaining relationships within key travel client accounts.
• Creating strategies to grow transaction volume and revenue via up-selling.
• Providing clients with analytics and additional reporting.
• Acting as a trusted advisor and gathering client feedback for product input.
• Developing and maintaining knowledge of Flywire services and upholding professional client relationships.

Skills

English fluency

Bahasa Indonesia fluency

Job description

Client Success Specialist

Bali, Indonesia

Fluent in English and Bahasa Indonesia

12 month fixed term contract

Job DescriptionWe, at Flywire, are looking for a forward-thinking, motivated and hardworking Client Success Specialist to help with the delivery and execution of our solution to new and existing travel clients across the APAC region, with a particular focus on our clients in Indonesia. This individual should be a strong teammate who is fluent in both English and Bahasa Indonesia and who is motivated by success.The Client Success Specialist will work alongside the Travel sales team and Client Success management to execute strategies designed to grow the client base, improve client retention, increase revenue and utilisation, identify opportunities for improvement and provide accurate and timely issue resolution.

Key Responsibilities

• Onboarding clients and ensuring their success throughout the client life cycle
• Building and maintaining strong relationships and communication within key travel client accounts
• Creating the ideal strategy for each travel client to grow transaction volume and increase revenue through up-selling
• Providing clients with analytics and additional reporting
• Acting as a trusted advisor and strategic consultant, gathering client feedback, evaluating how their needs are evolving and communicating this back to product and management
• Developing and maintaining a current understanding of all services provided by Flywire while maintaining a professional and ethical relationship with clients at all times when representing the company