APAC Client Success Specialist: Relationship Builder

INFUSE; Indonesia; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to join our team in Indonesia. You will build and maintain strong client relationships, ensure timely and successful delivery of solutions, and clearly communicate progress to both internal and external stakeholders.

This role requires outstanding communication, empathy, and the ability to juggle multiple tasks in a dynamic environment. You will work with sales and other teams to uncover opportunities, address client needs, and contribute to client

Qualifications

• Proven track record of managing client relationships.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Empathetic understanding of client needs and how to address them.
• Strong problem-solving and proactive solution orientation.

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Client relationship management

Communication skills

Multitasking / time management

Empathy

Problem-solving

Job description

INFUSE is seeking a Client Success Specialist to join our team in Indonesia. You will build and maintain strong client relationships, ensure timely and successful delivery of solutions, and clearly communicate progress to both internal and external stakeholders.

This role requires outstanding communication, empathy, and the ability to juggle multiple tasks in a dynamic environment. You will work with sales and other teams to uncover opportunities, address client needs, and contribute to client