Client Success Specialist

Flywire; Indonesia; On-site; IDR 167,400,000 - 234,360,000; Full time

Benefits offered by this job

Competitive compensation

Global team

Dynamic, global colleagues

Job summary

Flywire is seeking a Client Success Specialist in Bali to help onboard and grow travel client accounts across APAC, with emphasis on Indonesia. The role requires fluency in English and Bahasa Indonesia and a proactive, success-driven mindset.

The position is a 12-month fixed term contract, offering the opportunity to collaborate with a dynamic, global Flywire team while delivering analytics, strategy, and high-quality client support.

Qualifications

• Fluent in English and Bahasa Indonesia for client communication.
• 2–3 years of relationship/account management experience in a commercial setting.
• Able to handle objections and maintain client relationships.

Responsibilities

• Onboard clients and ensure success throughout the client life cycle.
• Build and maintain relationships within travel client accounts.
• Develop strategy per client to grow transaction volume and revenue via upselling.
• Provide clients with analytics and reporting.
• Act as trusted advisor and communicate evolving needs to product and management.
• Maintain understanding of Flywire services and represent the company professionally.

Skills

Bilingual EN/ID

Relationship management

Account management

Upselling skills

Presentation skills

Travel readiness

Job description

Are you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Client Success Specialist

• Fluent in English and Bahasa Indonesia
• 12 month fixed term contract

Job Description

We, at Flywire, are looking for a forward-thinking, motivated and hardworking Client Success Specialist to help with the delivery and execution of our solution to new and existing travel clients across the APAC region, with a particular focus on our clients in Indonesia. This individual should be a strong teammate who is fluent in both English and Bahasa Indonesia and who is motivated by success.

The Client Success Specialist will work alongside the Travel sales team and Client Success management to execute strategies designed to grow the client base, improve client retention, increase revenue and utilisation, identify opportunities for improvement and provide accurate and timely issue resolution.

Key Responsibilities:

• Onboarding clients and ensuring their success throughout the client life cycle
• Building and maintaining strong relationships and communication within key travel client accounts
• Creating the ideal strategy for each travel client to grow transaction volume and increase revenue through up-selling
• Providing clients with analytics and additional reporting
• Acting as a trusted advisor and strategic consultant, gathering client feedback, evaluating how their needs are evolving and communicating this back to product and management
• Developing and maintaining a current understanding of all services provided by Flywire while maintaining a professional and ethical relationship with clients at all times when representing the company

Qualifications

Here’s What We’re Looking For:

• Fluent in English and Bahasa Indonesia
• 2 to 3 years of relationship management, account management or similar experience
• Experience handling customer objections and leading customer relationships in a commercial setting
• Excellent interpersonal, analytical and planning skills
• Proficient presentation skills in both English and Bahasa Indonesia
• A strategic thinker with strong project management skills and the ability to lead time-sensitive, cross-functional initiatives in a fast-paced environment
• Based in Bali with a willingness to travel to meet clients
• Knowledge of the Indonesian payment landscape and other providers within the market is a plus
• Experience with Smartsheet, Salesforce, Looker and Zendesk is a plus

What We Offer:

• Competitive compensation
• Work with brilliant people who will keep you on your toes and learn more about their journeys by checking out #InsideFlywire on social media
• A dynamic and global team, as we have been collaborating virtually for years

What We Offer:

• Competitive compensation
• Work with brilliant people who will keep you on your toes and learn more about their journeys by checking out #InsideFlywire on social media
• A dynamic and global team, as we have been collaborating virtually for years