Client Relationship Executive (Account Manager) - Russian Speaking

Bnbprofits: Penyewaan Vila di Bali, Manajemen Properti & Konsultasi Investasi Real Estat; Kuta Utara; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Bnbprofits: Penyewaan Vila di Bali, a Bali-based villa rental and property management company, is seeking an Account Manager to build strong relationships with property owners in Bali and ensure their needs are met. You will work with internal teams to deliver services, identify upsell opportunities, negotiate contracts, and provide regular updates on project status and property conditions.

Fluent English is required; Russian proficiency is a plus.

Qualifications

• At least 1 year fostering client relationships, ideally in hospitality, service providers, or villa management.
• Excellent English written and spoken communication; Russian proficiency is a plus.
• Experience with CRM tools and property management systems is advantageous.

Responsibilities

• Build and maintain strong relationships with property owners.
• Act as main point of contact between owners and the company.
• Collaborate with Revenue Manager to develop account plans and achieve revenue targets.
• Negotiate contracts and agreements with owners.
• Provide regular updates on project status and property conditions.
• Identify upselling and cross-selling opportunities.

Skills

Client relationships

English fluency

Russian language

Hospitality knowledge

CRM tools

Tools

CRM software

Property management systems

Job description

Role Summary:

The Account Manager is responsible for building and maintaining strong relationships with property owners, acting as their primary point of contact to ensure their needs and expectations are met. This role focuses on account planning, upselling opportunities, problem resolution, and providing regular updates, while collaborating with internal teams to ensure service delivery aligns with owners' goals. Additionally, the role involves gathering feedback, monitoring customer satisfaction, and contributing to strategic planning based on market trends and property owner insights.

Key Responsibilities:

• Build and maintain strong relationships with property owners through personalized communication.


• Act as the main point of contact between the property owners and the company.


• Understand property owners' needs, objectives, and expectations.


• Collaborate with Revenue Manager to develop strategic account plans to achieve revenue targets.


• Collaborate with internal teams to ensure the delivery of services meets owners expectations.


• Identify upselling and cross-selling opportunities.


• Negotiate contracts and agreements with owners.


• Address and resolve owners issues or concerns promptly.


• Work closely with internal teams to ensure timely resolution of problems.


• Clearly communicate the value proposition of services to property owners.


• Provide regular updates to property owners on project status, property conditions, and milestones.


• Stay informed about industry trends, market conditions, and competitors.


• Provide feedback to the company based on market trends and property owner's needs


• Work closely with cross-functional teams to ensure a cohesive approach to property owners management.


• Monitor and ensure high levels of client satisfaction.


• Gather feedback from owners and use it to improve services.


• Maintain accurate and up-to-date records of property owner's interactions.


• Contribute to the development of overall company strategy based on property owner's feedback and market insights.

Requirements:

• Previous experience in fostering client relationships for at least 1+ year, ideally in hospitality, service providers, or villa management.


• Strong understanding of customer service practices and effectively managing client expectations.


• Excellent verbal and written communication skills in English to engage with clients, provide updates, and respond to inquiries.


• Ability to coordinate effectively with internal teams and external partners to ensure smooth operations.


• Skilled in resolving issues quickly to maintain high levels of customer satisfaction.


• Proven ability to build and maintain long-term relationships with clients.


• Strong networking skills to foster client loyalty and trust.


• Flexible and adaptable in managing changing client needs and shifting priorities.


• Detail-oriented in managing client accounts, ensuring timely follow-up on all client needs.


• Experience with CRM tools and property management systems is an advantage.


• Proficient in both spoken and written Russian