Russian Speaking Customer Service

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate); Provinsi Bali; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) is seeking an organized professional to manage onboarding and ongoing account support for Russian-speaking property owners.

You will serve as the main point of contact for inquiries and coordinate with partners to ensure seamless service. You will address escalations for Russian-speaking guests, provide performance updates, and collaborate with internal teams to improve processes while maintaining thorough client

Qualifications

• Fluency in spoken and written Russian is essential.
• Experience in customer service or account management, especially with Russian-speaking clients or within hospitality/real estate.
• Strong interpersonal and relationship-building skills with ability to develop long-term client relationships.
• Excellent verbal and written English for internal collaboration and client interaction.
• Ability to handle escalations and resolve issues quickly and effectively.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Highly organized and detail-oriented.
• Experience with CRM tools and property management systems is a plus.
• Adaptability to changing client needs and business priorities.
• Ability to work independently and in a team.

Responsibilities

• Manage onboarding for Russian-speaking property owners to ensure smooth integration.
• Provide ongoing account management as the primary contact for inquiries and concerns.
• Oversee account management for Russian-speaking B2B partners and build strong relationships.
• Act as escalation point for issues raised by Russian-speaking guests and resolve promptly.
• Provide regular updates to Russian-speaking owners and partners on performance and challenges.
• Coordinate with internal teams to ensure timely resolution of client requests.
• Address feedback from Russian-speaking clients and identify service improvements.
• Recommend and implement process improvements with cross-functional teams.
• Maintain detailed records of communications, requests, and outcomes for Russian-speaking clients.

Skills

Russian language

Account management

Customer service

CRM tools

English communication

Multitasking

Organizational skills

Tools

CRM tools

Property management software

Job description

Manage the onboarding process for Russian-speaking property owners, ensuring a smooth and effective integration.

Provide ongoing account management for Russian-speaking property owners, being their primary point of contact for all inquiries and concerns.

Oversee account management for Russian-speaking B2B partners, fostering strong business relationships and ensuring their needs are met.

Act as the escalation point for issues raised by Russian-speaking guests, promptly addressing and resolving problems to maintain customer satisfaction.

Provide regular updates to Russian-speaking owners and partners regarding performance, key metrics, and potential challenges.

Coordinate with internal teams to ensure the timely and accurate resolution of client requests and concerns.

Address feedback from Russian-speaking clients, identifying opportunities for service improvements.

Recommend and implement process improvements in collaboration with cross-functional teams.

Maintain detailed records of all communications, requests, and outcomes for Russian-speaking clients and partners.

Qualifications:

Fluency in both spoken and written Russian is essential.

Previous experience in customer service or account management, particularly with Russian-speaking clients or within the hospitality/real estate industry.

Strong interpersonal and relationship-building skills, with a proven ability to develop and maintain long-term client and partner relationships.

Excellent verbal and written communication skills in English for internal collaboration and client interaction.

Ability to handle escalations and resolve issues quickly and effectively.

Strong problem-solving and conflict-resolution skills.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Highly organized and detail-oriented.

Experience with CRM tools and property management systems is a plus.

Adaptability to changing client needs and business priorities.

Ability to work both independently and as part of a team.