Makassar Medical Sales & Client Relations Lead

Kalbe Group; Makassar; Remote; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Fully remote work opportunity

Competitive salary and bonus structure

Health, dental, and vision insurance

Paid time off

Job summary

Kalbe Group is seeking a detail-oriented Client Relations Specialist for a fully remote role. You will manage a portfolio of clients, serve as the main point of contact, and ensure exceptional service to foster long-term partnerships from anywhere.

Ideal candidates excel in communication, negotiation, and organization, with proven experience in client relations or customer success and proficiency with CRM tools. Remote work requires self-discipline and time management.

Qualifications

• Proven experience in client relations, account management, or customer success.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and client management tools.
• Strong organizational skills and the ability to manage multiple client accounts.
• A proactive approach to problem-solving and client satisfaction.
• Ability to work effectively in a remote setting and manage time independently.

Responsibilities

• Manage and nurture relationships with a portfolio of assigned clients.
• Act as the primary point of contact for client inquiries and concerns.
• Proactively communicate updates, service changes, and relevant information to clients.
• Address and resolve client issues, ensuring timely and satisfactory outcomes.
• Gather client feedback and collaborate with internal teams to enhance service delivery.
• Conduct regular check-ins and performance reviews with clients.

Skills

Client relations

Account management

Customer success

Communication

Negotiation

Interpersonal skills

Organization

Tools

CRM software

Job description

Client Relations Specialist

Our client is seeking a detail-oriented and proactive Client Relations Specialist to join their fully remote team. This role is fundamental to building and maintaining strong, positive relationships with our diverse client base. You will be responsible for ensuring clients receive exceptional service, addressing their needs, and serving as a trusted point of contact. This is an excellent opportunity for a skilled communicator who thrives in an independent work environment, contributing to client retention and satisfaction from anywhere, fostering long-term partnerships.

Key Responsibilities

• Manage and nurture relationships with a portfolio of assigned clients.
• Act as the primary point of contact for client inquiries and concerns.
• Proactively communicate updates, service changes, and relevant information to clients.
• Address and resolve client issues, ensuring timely and satisfactory outcomes.
• Gather client feedback and collaborate with internal teams to enhance service delivery.
• Conduct regular check-ins and performance reviews with clients.

Requirements

• Proven experience in client relations, account management, or customer success.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and client management tools.
• Strong organizational skills and the ability to manage multiple client accounts.
• A proactive approach to problem-solving and client satisfaction.
• Ability to work effectively in a remote setting and manage time independently.

Benefits

• Competitive salary and bonus structure.
• Fully remote work opportunity.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off.Opportunities for professional development and career growth.