Retail Equity Relationship Specialist | Trading Insights

RHB Group; Indonesia; Remote; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Performance bonus

Remote work

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Job summary

Rhb Banking Group in Indonesia is seeking a Remote Client Relationship Specialist to manage a portfolio of client accounts from a fully remote setup. You will build strong, lasting relationships through proactive communication and tailored solutions, acting as the primary contact for client inquiries.

Applicants should have experience in client or account management, excellent communication and negotiation skills, and proficiency with CRM tools.

Qualifications

• Proven experience in client relationship or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to tailor solutions to client needs.
• Proficient in CRM tools and client management software.
• Comfortable working independently in a remote setting.
• Degree in business/marketing or related field preferred.

Responsibilities

• Proactively manage a portfolio of client accounts and ensure needs are met.
• Build and sustain long-term client relationships through regular touchpoints.
• Respond promptly to inquiries and act as the primary contact.
• Identify upsell and cross-sell opportunities for relevant products.
• Collaborate with internal teams to deliver excellent service.
• Gather client feedback to inform product improvements.

Skills

Client relationship management

Account management

Communication skills

Negotiation

Remote work

Education

Bachelor's degree in business, marketing, or related field

Tools

CRM software

Job description

Remote Client Relationship Specialist

Our client is seeking exceptional Remote Client Relationship Specialists to join their fully remote team, dedicated to fostering strong and lasting connections with their clientele, operating with a base in Banjarmasin, South Kalimantan. This role is paramount in ensuring client satisfaction, retention, and growth through proactive engagement and superior service. As a remote professional, you will leverage digital tools to build rapport and provide tailored support, contributing to a culture that prioritizes client success and collaborative virtual teamwork.

Location: Banjarmasin, South Kalimantan (Fully Remote)

Key Responsibilities

• Proactively manage a portfolio of client accounts, ensuring their needs are met and expectations exceeded.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Address client inquiries, concerns, and feedback promptly and effectively, acting as their primary point of contact.
• Identify opportunities for upselling and cross-selling relevant products or services.
• Collaborate with internal teams to ensure client satisfaction and smooth service delivery.
• Gather client feedback to inform product development and service improvements.

Requirements

• Proven experience in client relationship management, account management, or a similar customer-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of client needs and ability to provide tailored solutions.
• Proficiency in CRM software and other client management tools.
• Ability to work independently, manage priorities, and deliver results in a remote setting.
• Bachelor's degree in business, marketing, or a related field is preferred.

Benefits

• Highly competitive salary and performance-based bonuses.
• Fully remote work arrangement offering maximum flexibility.
• Comprehensive health, dental, and vision insurance plans.
Paid time off and opportunities for professional development.
• A supportive and collaborative remote work environment with a focus on client success.