Account Manager

YoboLabs; Jakarta Selatan; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

YoboLabs in Jakarta, Indonesia is seeking an experienced B2B Account Manager to partner with brand clients, drive revenue growth, and reduce churn through effective onboarding and ongoing support.

You will coordinate campaigns, analyze performance, and present insights to cross-functional teams, while maintaining strong client relationships and timely delivery.

Fluency in English, proficiency with Google Sheets and Notion, and the ability to manage multiple accounts are essential.

Qualifications

• 2–3 years in B2B account management, client servicing, or customer success.
• Experience in F&B, hospitality, or merchant platforms is a plus.
• Proven ability to maintain client relationships and drive retention.
• Strong communication, presentation, and interpersonal skills.
• Excellent project and time management with multiple brand accounts.
• Fluent in English (written and spoken).
• Proficient in Google Sheets, Notion, and PM tools.

Responsibilities

• Collaborate with brand partners to drive monthly revenue growth and reduce churn.
• Support onboarding and align expectations with core product capabilities.
• Serve as primary daily contact for inquiries and issues.
• Manage promotional campaigns and coordinate with internal teams.
• Drive adoption of paid messaging campaigns and premium features.
• Lead regular performance reviews and share insights.

Skills

Client relationship management

Communication & presentation

Cross-functional collaboration

Time management

English proficiency

Tools

Google Sheets

Notion

CRM systems

Job description

• Work closely with brand partners to unlock steady monthly revenue growth and keep churn at zero.
• Support partner onboarding to align client expectations with core product capabilities, and conduct dashboard walkthroughs to demonstrate product value.
• Act as the primary daily contact for brand partners to manage inquiries, address feedback, and troubleshoot technical issues.
• Manage promotional campaigns end-to-end, securing client approvals and collaborating closely with internal creative and tech teams.
• Drive client adoption of paid messaging campaigns and premium features to boost message volume and partner ROI.
• Lead regular performance reviews (weekly, bi-weekly, or monthly) to share campaign insights, data reports, and strategic recommendations.
• Monitor transaction and booking data to proactively catch platform bugs, operational glitches, or transaction anomalies.
• Maintain up-to-date documentation of deliverables, client requests, and project timelines in Notion and Google Sheets to keep internal teams aligned.

Requirements

• Minimum 2–3 years of experience in B2B account management, client servicing, or customer success.
• Experience in F&B, hospitality, or merchant platforms is a strong plus.
• Proven track record in maintaining strong client relationships, driving retention, and identifying upselling opportunities.
• Strong communication, presentation, and interpersonal skills, with the ability to coordinate effectively with clients and cross-functional teams.
• Excellent project and time management skills, capable of handling multiple brand accounts and tight deadlines simultaneously.
• Solid understanding of digital marketing campaigns, CRM workflows, and data reporting.
• Proactive, detail-oriented, and solution-driven mindset with strong ownership.
• Fluent in English, both written and spoken.
• Proficient in Google Sheets, Notion, and project management tools.