Claim Associate [Gadget] - Contract 6 Months

Qoala; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Part time

Job summary

Qoala in Jakarta is seeking a Claims Associate to manage Total Loss (TLO) claims, coordinate replacement units, salvage management, and invoicing on a 6‑month contract. Fresh graduates are welcome and prior claims or vendor coordination experience is a plus.

You will verify invoices, support cost reconciliation with the Finance team, and help ensure timely payments in line with SLA targets with insurance partners.

Qualifications

• Minimum Diploma or Bachelor’s degree in Business, Finance, Insurance, Operations, or a related field.
• Fresh graduates are welcome; experience in claims, vendor coordination, or administrative roles is an advantage.
• Have skills or knowledge on unit/part management.
• Basic understanding of Total Loss (TLO) claim concepts and replacement processes (training will be provided).
• Ability to support replacement unit coordination with vendors and logistics partners.
• Basic knowledge of invoice verification, including matching invoices with purchase orders and supporting documents.
• Ability to assist in payment processing and cost reconciliation in coordination with the Finance team.
• Familiarity with basic administrative and documentation processes.
• Ability to use standard office applications such as Microsoft Office and/or Google Workspace.
• Willing to work under a 6-month contract arrangement.

Responsibilities

• Conduct analysis to determine Total Loss Only (TLO) status in accordance with applicable policies and guidelines.
• Communicate TLO decisions clearly and professionally to customers.
• Manage and coordinate the unit replacement and procurement process.
• Perform price comparisons and negotiate purchase costs for replacement or new units when required.
• Receive and verify invoices from service centers and/or vendors for accuracy and compliance.
• Coordinate with the finance team to ensure timely payment processing in line with SLA requirements.
• Perform claim cost reconciliation with relevant internal teams.
• Manage the collection, handling, and settlement of salvage in accordance with procedures defined by each insurance partner.

Skills

Unit management

Vendor coordination

Invoice verification

Payment processing

Cost reconciliation

Administrative processes

Office software

Replacement coordination

Procurement

TLO concepts

Education

Diploma/Bachelor in Business, Finance, Insurance

Job description

About the role

Claim Associate is a critical role for managing Total Loss (TLO) claims, coordinating replacement units, and handling payment. Manage unit Salvage and invoicing administration in line with SLA/Target that set. The role requires hands‑on involvement in TLO claim handling, coordination of replacement units, salvage management, and administration of invoicing and payments. This position is offered on a 6‑month contract basis.

Key Responsibilities

• Conduct analysis to determine Total Loss Only (TLO) status in accordance with applicable policies and guidelines.
• Communicate TLO decisions clearly and professionally to customers.
• Manage and coordinate the unit replacement and procurement process.
• Perform price comparisons and negotiate purchase costs for replacement or new units when required.
• Receive and verify invoices from service centers and/or vendors for accuracy and compliance.
• Coordinate with the finance team to ensure timely payment processing in line with SLA requirements.
• Perform claim cost reconciliation with relevant internal teams.
• Manage the collection, handling, and settlement of salvage in accordance with procedures defined by each insurance partner.

Requirements

• Minimum Diploma or Bachelor’s degree in Business, Finance, Insurance, Operations, or a related field.
• Fresh graduates are welcome; experience in claims, vendor coordination, or administrative roles is an advantage.
• Have skills or knowledge on unit /part management
• Basic understanding of Total Loss (TLO) claim concepts and replacement processes (training will be provided).
• Ability to support replacement unit coordination with vendors and logistics partners.
• Basic knowledge of invoice verification, including matching invoices with purchase orders and supporting documents.
• Ability to assist in payment processing and cost reconciliation in coordination with the Finance team.
• Familiarity with basic administrative and documentation processes.
• Ability to use standard office applications such as Microsoft Office and/or Google Workspace.
• Willing to work under a 6-month contract arrangement.