Center Manager (Cikarang/Bintaro/Cibubur)

Gentem Indonesia Lifelong Learning; Jakarta Pusat; On-site; IDR 167,400,000 - 223,200,000; Full time

Benefits offered by this job

Health insurance

Job summary

Gentem Indonesia Lifelong Learning is seeking a proactive Center Manager to lead our Jakarta center team, drive performance, and create an exceptional member experience. The role requires balancing sales, operations, and customer service in a fast-paced environment, with a strong emphasis on developing people and cultivating a positive team culture.

You will be responsible for driving local marketing initiatives, ensuring operational excellence, and coaching staff to close deals and deliver

Qualifications

• Center Manager with leadership to drive center performance and customer experience.
• Experience in sales, operations, and local marketing.
• Strong people development and team culture building.

Responsibilities

• Drive Sales Performance – Lead the center team to consistently achieve and exceed sales targets while optimizing resources.
• Drive Local Marketing Initiatives – Plan and execute offline marketing activities, community engagement programs, partnerships, and local events to generate leads, increase brand awareness, and drive center traffic.
• Ensure Exceptional Member Experience – Oversee daily operations, ensuring the center maintains high standards of cleanliness, service quality, and overall customer satisfaction.
• Develop and Coach the Team – Mentor and support team members, equipping them with the skills to succeed in sales and customer service.
• Optimize Center Operations – Manage processes efficiently to create a smooth, engaging, and welcoming environment for both customers and staff.

Job description

Gentem is looking for a Center Manager to lead our team, drive center performance, and create an excellent experience for every member who walks through our doors. This role is ideal for someone who enjoys developing people, building a positive team culture, and balancing sales, operations, and customer experience in a fast-paced environment. If you’re a results-driven manager who knows how to lead a team to success, Gentem wants YOU!

What You’ll Be Doing:

Drive Sales Performance – Lead the center team to consistently achieve and exceed sales targets while optimizing resources.

Drive Local Marketing Initiatives – Plan and execute offline marketing activities, community engagement programs, partnerships, and local events to generate leads, increase brand awareness, and drive center traffic.

Ensure Exceptional Member Experience – Oversee daily operations, ensuring the center maintains high standards of cleanliness, service quality, and overall customer satisfaction.

Develop and Coach the Team – Mentor and support team members, equipping them with the skills to succeed in sales and customer service.

Optimize Center Operations – Manage processes efficiently to create a smooth, engaging, and welcoming environment for both customers and staff.

What We’re Looking For:

Micromanagement Skills – Ability to closely manage time, tools, and personnel to maximize center productivity.

Sales Expertise – Proven ability to drive sales, lead by example, and assist in closing deals.

Local Marketing Strategy – Ability to plan and execute offline marketing initiatives to attract new leads and drive foot traffic.

Leadership & Problem-Solving – Strong leadership skills to inspire the team and address challenges with effective solutions.

Customer Experience Focus – A keen eye for ensuring an outstanding environment for members, from cleanliness to service excellence.

Why You’ll Love Working Here:

Career Growth: We love promoting from within! Your hard work will be recognized, and there’s always room to grow.

Competitive Salary & Benefits: Competitive pay, health insurance, and other perks.

A High-Performance Culture: Join a team that thrives on challenges, rewards ambition, and pushes boundaries.

Job Security: No layoffs in the past three years—we’re a company you can count on.

Collaborative Work Environment: Work alongside talented, driven individuals in a culture built on teamwork and communication.

About Gentem:

At Gentem Lifelong Learning, we empower people through education, opening doors to new opportunities. As the parent company of Wall Street English Indonesia, Genstarkids, and Indies, we uphold the values of Family, Integrity, and Excellence, fostering a culture of collaboration, trust, and outstanding results. Committed to lifelong learning, we create opportunities for growth at every stage of life. If you’re passionate about making an impact, you’ll fit right in.

Your application will include the following questions:

• Kualifikasi mana yang kamu miliki?
• Berapa tahun pengalaman kerjamu sebagai Manajer Sentra?
• Apakah kamu berpengalaman di bidang pelayanan pelanggan?
• Apakah kamu berpengalaman dalam penjualan?
• Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?
• Apakah kamu bersedia bekerja di luar jam kerja biasa saat dibutuhkan? (cth. akhir pekan, malam hari, hari libur nasional)
• Bahasa apa saja di bawah ini yang fasih kamu gunakan?
• Apakah kamu bersedia menjalani pemeriksaan latar belakang prakerja?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.