CBS - IT Support Associates (Non-Client Serving)

EY; Kebayoran Baru; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

EY CBS - IT Support Associates (Non-Client Serving) seeks an IT professional to provide dedicated support to employees including VIP users. You will install and configure devices for new joiners, refresh programs, and support AV and telephony during meetings and events.

The role covers IT infrastructure familiarity, ITIL practices, and documentation, with flexibility to work outside standard hours as needed by the team.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Familiarity with ITIL practices and IT service management.
• Good understanding of IT infrastructure, networks, and AV systems.
• Strong analytical and problem-solving abilities.
• Willingness to work outside regular hours when required.

Responsibilities

• Provide IT support to employees, including executive and VIP users.
• Install, configure, and deploy computers for new joiners and hardware refreshes.
• Support Modern Workplace initiatives with end-user devices and productivity tools.
• Assist with telephony, audio-visual equipment, meetings, and events.
• Provide physical network support and coordinate with L3 Engineering.
• Support procurement processes and monitor progress.
• Participate in local data center and infrastructure operations and documentation.

Skills

IT support

Networking

Audio-visual

Documentation

Teamwork

Problem solving

Analytical thinking

Customer service

Education

Bachelor's Degree in Computer Science / IT or related

Job description

CBS - IT Support Associates (Non-Client Serving)

Join our Core Business Services (CBS) team

Join our Core Business Services (CBS) team and help support the critical business enablement functions that keep our organization running smoothly. As a CBS professional, you will work across teams to provide the knowledge, resources, and tools that enable EY to deliver exceptional service to our clients, succeed in the marketplace, and drive growth and profitability. Major teams within CBS include Finance, Information Technology, Talent, Legal, Brand, Marketing & Communications, Business Development, and Risk Management.

Job Responsibilities

• Provide IT support to employees, including executive and VIP users.
• Install, configure, and deploy computers for new joiners, replacements, and hardware refresh programs.
• Support Modern Workplace initiatives involving end-user devices and productivity tools.
• Provide support for telephony and communication services.
• Assist users with the booking, setup, and troubleshooting of audio-visual equipment for meetings, conferences, and events.
• Provide physical network support and coordinate with the L3 Engineering team as required.
• Support purchase request processes and monitor procurement progress.
• Assist in local data center and infrastructure operations, including documentation, server access management, HVAC monitoring, and UPS maintenance.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• Basic knowledge of mechanical and electrical systems is preferred.
• Good understanding of IT infrastructure environments, including computers, servers, wired and wireless networks, cooling systems, and audio-visual solutions.
• Familiarity with ITIL principles and IT service management practices.
• Strong analytical and problem-solving skills with the ability to work effectively as part of a team.
• Well-organized, adaptable, and capable of maintaining accurate documentation.
• Willing to work outside regular business hours when required.

EY is a global leader in Assurance, Tax, Transaction Advisory Services and Advisory. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY is a global leader in Assurance, Tax, Transaction Advisory Services and Advisory. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.