CBS - IT Support Associates (Non-Client Serving)

EY; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

EY in Jakarta, CBS team, seeks an IT Support professional to assist employees including executive and VIP users, deploy computers for new joiners, and support Modern Workplace initiatives.

The role covers telephony, AV setup, network tasks, procurement liaison, and local data center operations, with a focus on documentation and cross-team collaboration.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• Basic knowledge of mechanical and electrical systems is preferred.
• Strong IT infrastructure knowledge incl. networks, servers, and AV solutions.
• Familiarity with ITIL and IT service management.
• Good analytical and teamwork skills.
• Well-organized with documentation discipline.
• Willing to work outside regular hours when required.

Responsibilities

• Provide IT support to employees, including executive and VIP users.
• Install, configure, and deploy computers for new joiners, replacements, and hardware refresh programs.
• Support Modern Workplace initiatives involving end-user devices and productivity tools.
• Provide support for telephony and communication services.
• Assist users with the booking, setup, and troubleshooting of audio-visual equipment for meetings, conferences, and events.
• Provide physical network support and coordinate with the L3 Engineering team as required.
• Support purchase request processes and monitor procurement progress.
• Assist in local data center and infrastructure operations, including documentation, server access management, HVAC monitoring, and UPS maintenance.

Skills

IT Support

End-User Support

VIP Support

ITIL familiarity

Education

Bachelor's Degree in Computer Science

Tools

Active Directory

Office 365

Remote support tools

Job description

Join our Core Business Services (CBS) team

Join our Core Business Services (CBS) team and help support the critical business enablement functions that keep our organization running smoothly. As a CBS professional, you will work across teams to provide the knowledge, resources, and tools that enable EY to deliver exceptional service to our clients, succeed in the marketplace, and drive growth and profitability. Major teams within CBS include Finance, Information Technology, Talent, Legal, Brand, Marketing & Communications, Business Development, and Risk Management.

Job Responsibilities

• Provide IT support to employees, including executive and VIP users.
• Install, configure, and deploy computers for new joiners, replacements, and hardware refresh programs.
• Support Modern Workplace initiatives involving end-user devices and productivity tools.
• Provide support for telephony and communication services.
• Assist users with the booking, setup, and troubleshooting of audio-visual equipment for meetings, conferences, and events.
• Provide physical network support and coordinate with the L3 Engineering team as required.
• Support purchase request processes and monitor procurement progress.
• Assist in local data center and infrastructure operations, including documentation, server access management, HVAC monitoring, and UPS maintenance.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• Basic knowledge of mechanical and electrical systems is preferred.
• Good understanding of IT infrastructure environments, including computers, servers, wired and wireless networks, cooling systems, and audio-visual solutions.
• Familiarity with ITIL principles and IT service management practices.
• Strong analytical and problem-solving skills with the ability to work effectively as part of a team.
• Well-organized, adaptable, and capable of maintaining accurate documentation.
• Willing to work outside regular business hours when required.