CBS - IT Support Associates (Non-Client Serving)

Ernst & Young Advisory Services Sdn Bhd; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd in Jakarta is seeking an IT Support Associate to join our Core Business Services team. You will provide IT support to employees, including executive and VIP users, and help maintain hardware and software readiness.

This role requires a Bachelor's degree in CS/IT, familiarity with ITIL, strong analytical skills, and willingness to work outside regular hours. You will collaborate with global teams to ensure reliable IT services for EY's clients and internal

Qualifications

• Bachelor's Degree in Computer Science, IT, or related discipline.
• Familiarity with ITIL and IT service management practices.
• Strong analytical and problem-solving skills with the ability to work as part of a team.
• Good documentation and organizational skills.
• Willing to work outside regular business hours when required.

Responsibilities

• Provide IT support to employees, including executive and VIP users.
• Install, configure, and deploy computers for new joiners, replacements, and hardware refresh programs.
• Support Modern Workplace initiatives involving end-user devices and productivity tools.
• Provide support for telephony and communication services.
• Assist users with booking, setup, and troubleshooting of audio-visual equipment for meetings, conferences, and events.
• Provide physical network support and coordinate with the L3 Engineering team as required.
• Support purchase request processes and monitor procurement progress.
• Assist in local data center and infrastructure operations, including documentation, server access management, HVAC monitoring, and UPS maintenance.

Skills

ITIL principles

Analytical thinking

Team player

Documentation skills

Education

Bachelor's Degree in Computer Science/Information Technology

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

CBS - IT Support Associates (Non-Client Serving)

Location: Jakarta

Other locations: Primary Location Only

Date: Aug 10, 2026

Requisition ID: 1734477

Join our Core Business Services (CBS) team

Join our Core Business Services (CBS) team and help support the critical business enablement functions that keep our organization running smoothly. As a CBS professional, you will work across teams to provide the knowledge, resources, and tools that enable EY to deliver exceptional service to our clients, succeed in the marketplace, and drive growth and profitability. Major teams within CBS include Finance, Information Technology, Talent, Legal, Brand, Marketing & Communications, Business Development, and Risk Management.

Job Responsibilities

• Provide IT support to employees, including executive and VIP users.
• Install, configure, and deploy computers for new joiners, replacements, and hardware refresh programs.
• Support Modern Workplace initiatives involving end-user devices and productivity tools.
• Provide support for telephony and communication services.
• Assist users with the booking, setup, and troubleshooting of audio-visual equipment for meetings, conferences, and events.
• Provide physical network support and coordinate with the L3 Engineering team as required.
• Support purchase request processes and monitor procurement progress.
• Assist in local data center and infrastructure operations, including documentation, server access management, HVAC monitoring, and UPS maintenance.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
• Basic knowledge of mechanical and electrical systems is preferred.
• Good understanding of IT infrastructure environments, including computers, servers, wired and wireless networks, cooling systems, and audio-visual solutions.
• Familiarity with ITIL principles and IT service management practices.
• Strong analytical and problem-solving skills with the ability to work effectively as part of a team.
• Well-organized, adaptable, and capable of maintaining accurate documentation.
• Willing to work outside regular business hours when required.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Provider

Description

Enabled

SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

LinkedIn