Cargo Sales & Operational Support

PT. Eastward Group Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT. Eastward Group Indonesia at Surabaya Airport is seeking a cargo supervisor to oversee export cargo operations and coordinate with the airline, GHA, freight forwarders, and other parties to ensure cargo is processed per the airline's procedures.

The role includes load planning, monitoring shipments from origin to destination, and generating post-flight reports. English proficiency and strong coordination are essential, with shift work including nights and holidays possible.

Qualifications

• 1–2 years of relevant airline cargo experience.
• Good command of written and spoken English.
• Able to work independently and coordinate multiple parties.

Responsibilities

• Supervise export cargo operations and coordinate with the appointed Ground Handling Agent (GHA).
• Prepare load planning based on cargo priorities and communicate with the warehouse and Load Control team.
• Monitor cargo movement from origin to destination and follow up on discrepancies or delays.
• Prepare post-flight cargo reports and provide accurate operational updates after flight departure and weekly reports.
• Communicate and coordinate with cargo agents regarding export documentation requirements and status.
• Maintain good relationships with agents to obtain updated cargo market information.
• Handle post-flight documentation and related activities in line with company and airline standards.

Skills

English proficiency

Coordination

Communication

Job description

The candidate will be responsible for supervising export cargo operations at Surabaya Airport, ensuring smooth coordination between the Airline, GHA, Freight Forwarders, and other relevant parties. The role will also handle operational documentation, shipment monitoring, and coordination to ensure cargo is processed and uplifted according to the airline's requirements and operational procedures. Provide operational support to the Cargo Manager in handling day-to-day cargo operational matters at Surabaya Airport (SUB).

Key responsibilities

Supervise export cargo operations and coordinate with the appointed Ground Handling Agent (GHA)

Prepare load planning based on assigned cargo priorities and communicate with the warehouse and Load Control team

Monitor cargo movement from origin until the cargo reaches the destination airport and follow up on operational discrepancies or delays

Prepare post-flight cargo reports and provide accurate operational updates after flight departure and weekly reports

Communicate and coordinate with cargo agents regarding operational issues, shipment status, and export documentation requirements

Maintain good relationships with agents to get updated cargo market information

Handle post-flight documentation and related activities in accordance with company and airline standards

About you

Minimum 1–2 years of relevant work experience, preferably in airline cargo, ground handling, or freight forwarding

Good command of written and spoken English

Good communication and coordination skills

Able to work independently and take initiative in handling operational matters

Willing to work on shift schedules, including overnight shifts, weekends, and public holidays

Able to manage multiple operational tasks in a fast-paced environment

Familiarity with air cargo operations, export procedures, and cargo documentation is an advantage