Car Insurance Telesales Supervisor: Lead & Optimize Call Center

Cermati; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Cermati, an Indonesian fintech startup, seeks a Supervisor Telesales to manage day-to-day call center and logistics, hire and train agents, and implement procedures to meet SLA and sales targets. You will oversee telesales operations and drive performance in a fast-paced, sales-driven environment.

You should have strong communication, discipline, and the ability to work under pressure, with experience using CRM and telesales systems to monitor KPIs and optimize the team’s effectiveness.

Qualifications

• Experience as Supervisor Telesales (Car Insurance) is required.
• Strong motivation, discipline and ability to work under pressure.
• Excellent communication and teamwork in fast-paced sales environment.

Responsibilities

• Manage day to day operation on the call center and logistics
• Hire, train, and monitor telesales agents
• Implement procedures to improve overall operations and meet SLA’s and sales target
• Managing and optimizing call center
• Analyze key operations metrics to determine KPI and SLA for telesales agents

Skills

Telesales supervision

CRM usage

Team leadership

Communication skills

Discipline

Working under pressure

Tools

CRM & Telesales system

Job description

Cermati, an Indonesian fintech startup, seeks a Supervisor Telesales to manage day-to-day call center and logistics, hire and train agents, and implement procedures to meet SLA and sales targets. You will oversee telesales operations and drive performance in a fast-paced, sales-driven environment.

You should have strong communication, discipline, and the ability to work under pressure, with experience using CRM and telesales systems to monitor KPIs and optimize the team’s effectiveness.