Car Insurance Telesales (Supervisor)

Cermati; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Cermati, an Indonesian fintech startup, seeks a Supervisor Telesales to manage day-to-day call center and logistics, hire and train agents, and implement procedures to meet SLA and sales targets. You will oversee telesales operations and drive performance in a fast-paced, sales-driven environment.

You should have strong communication, discipline, and the ability to work under pressure, with experience using CRM and telesales systems to monitor KPIs and optimize the team’s effectiveness.

Qualifications

• Experience as Supervisor Telesales (Car Insurance) is required.
• Strong motivation, discipline and ability to work under pressure.
• Excellent communication and teamwork in fast-paced sales environment.

Responsibilities

• Manage day to day operation on the call center and logistics
• Hire, train, and monitor telesales agents
• Implement procedures to improve overall operations and meet SLA’s and sales target
• Managing and optimizing call center
• Analyze key operations metrics to determine KPI and SLA for telesales agents

Skills

Telesales supervision

CRM usage

Team leadership

Communication skills

Discipline

Working under pressure

Tools

CRM & Telesales system

Job description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia

Job Description

• Manage day to day operation on the call center and logistics
• Hire, train, and monitor telesales agents
• Implement procedures to improve overall operations and meet SLA’s and sales target
• Managing and optimizing call center
• Analyze key operations metrics to determine KPI and SLA for telesales agents

Qualifications

• At least 2 year experience as Supervisor TelesalesCarInsurance
• Highly motivated & Discipline
• Ready to work under pressure
• Have a good communication skill
• Responsive and initiative
• Good teamwork
• Ability to multitask and execute in a fast-paced, team-oriented and sales driven environment
• Working knowledge of managing telesales team using CRM & Telesales system

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