Call Center - English Speaker

Valdo Inc.; Jakarta Pusat; Presencial; IDR 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Valdo Inc. is seeking a customer-oriented Customer Service representative to join our team in Jakarta. The role focuses on handling customer inquiries, resolving escalations, and coordinating with internal departments to ensure customer satisfaction.

The ideal candidate will have at least 6 months of experience in customer service, a Bachelor’s degree, and excellent communication skills. This position emphasizes professional conduct, accuracy in record-keeping, and the ability to work

Formación

• Bachelor’s degree (S1) from any major.
• At least 6 months of experience in Customer Service or related field.

Responsabilidades

• Handle customer complaints, inquiries, and escalations professionally.
• Follow up on customer issues and ensure timely resolution.
• Coordinate with related departments to resolve customer concerns.
• Maintain accurate records of customer complaints and follow-up activities.
• Provide excellent customer service and ensure customer satisfaction.

Conocimientos

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Detail-oriented

Proactive

Teamwork

Educación

Bachelor’s degree (S1)

Descripción del empleo

We are looking for a passionate and customer-oriented Customer Service to join our team!

Job Responsibilities:

• Handle customer complaints, inquiries, and escalations professionally.
• Follow up on customer issues and ensure timely resolution.
• Coordinate with related departments to resolve customer concerns.
• Maintain accurate records of customer complaints and follow-up activities.
• Provide excellent customer service and ensure customer satisfaction.
• Minimum S1 from any major.
• Minimum 6 month of experience in Customer Service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Able to handle customer complaints professionally and remain calm under pressure.
• Detail-oriented, proactive, and able to work individually or as part of a team.