Business Process Engineer

PT Bukit Muria Jaya; Jawa Barat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

PT Bukit Muria Jaya seeks a Business Process Engineer to analyze, map, and optimize core business processes across departments. You will bridge process optimization with technical support, assisting digital transformation initiatives and ensuring smooth operational workflows.

You will analyze and improve processes, document requirements, develop process maps and SOPs, support digital transformation, and assist in project execution.

Qualifications

• 3–5 years of relevant experience preferred; fresh graduates with strong analytical skills, technical aptitude, and willingness to learn are also encouraged to apply.
• Core proficiency in Business Process Analysis, Process Mapping, Documentation, and Root Cause Analysis.
• Knowledge of Continuous Improvement Methodologies and awareness of Process Automation/Digitalization.
• Hands-on capability in Basic Troubleshooting, Technical Support, and Business Applications/Systems Support.
• Advanced proficiency in Microsoft Excel.
• Experience with QlikSense and SAP is highly preferred.
• Strong project management, coordination, analytical, and problem‑solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Analyze and improve business processes across departments to enhance efficiency, quality, and productivity.
• Gather and document business requirements through discussions with process owners and key stakeholders.
• Develop process maps, workflow documentation, SOPs, and related process documentation.
• Support business process improvement and digital transformation initiatives.
• Assist senior team members in project execution, process analysis, system implementation, and continuous improvement activities.
• Provide day-to-day technical support to end users, including troubleshooting basic system, application, and technology-related issues.
• Coordinate with internal stakeholders and external vendors to ensure timely resolution of issues and successful project delivery.
• Monitor process performance and provide recommendations for improvement.

Skills

Business Process Analysis

Process Mapping

Documentation

Root Cause Analysis

Continuous Improvement

Process Automation

Analytical Thinking

Communication

Project Management

Stakeholder Management

Troubleshooting

Technical Support

Systems Support

Tools

QlikSense

SAP

Job description

We are looking for a Business Process Engineer to analyze, map, and optimize core business processes across departments. In this role, you will bridge process optimization with technical support, assisting digital transformation initiatives and ensuring smooth operational workflows.

Key responsibilities

• Analyze and improve business processes across departments to enhance efficiency, quality, and productivity.
• Gather and document business requirements through discussions with process owners and key stakeholders.
• Develop process maps, workflow documentation, SOPs, and related process documentation.
• Support business process improvement and digital transformation initiatives.
• Assist senior team members in project execution, process analysis, system implementation, and continuous improvement activities.
• Provide day-to-day technical support to end users, including troubleshooting basic system, application, and technology-related issues.
• Coordinate with internal stakeholders and external vendors to ensure timely resolution of issues and successful project delivery.
• Monitor process performance and provide recommendations for improvement.

About you

• 3–5 years of relevant experience preferred; fresh graduates with strong analytical skills, technical aptitude, and willingness to learn are also encouraged to apply.
• Core proficiency in Business Process Analysis, Process Mapping, Documentation, and Root Cause Analysis.
• Knowledge of Continuous Improvement Methodologies and awareness of Process Automation/Digitalization.
• Hands‑on capability in Basic Troubleshooting, Technical Support, and Business Applications/Systems Support.
• Advanced proficiency in Microsoft Excel.
• Experience with QlikSense and SAP is highly preferred.
• Strong project management, coordination, analytical, and problem‑solving skills.
• Excellent communication and stakeholder management abilities.

About the role

We are looking for a Business Process Engineer to analyze, map, and optimize core business processes across departments. In this role, you will bridge process optimization with technical support, assisting digital transformation initiatives and ensuring smooth operational workflows.

Key responsibilities

• Analyze and improve business processes across departments to enhance efficiency, quality, and productivity.
• Gather and document business requirements through discussions with process owners and key stakeholders.
• Develop process maps, workflow documentation, SOPs, and related process documentation.
• Support business process improvement and digital transformation initiatives.
• Assist senior team members in project execution, process analysis, system implementation, and continuous improvement activities.
• Provide day‑to‑day technical support to end users, including troubleshooting basic system, application, and technology‑related issues.
• Coordinate with internal stakeholders and external vendors to ensure timely resolution of issues and successful project delivery.
• Monitor process performance and provide recommendations for improvement.

About you

• 3–5 years of relevant experience preferred; fresh graduates with strong analytical skills, technical aptitude, and willingness to learn are also encouraged to apply.
• Core proficiency in Business Process Analysis, Process Mapping, Documentation, and Root Cause Analysis.
• Knowledge of Continuous Improvement Methodologies and awareness of Process Automation/Digitalization.
• Hands‑on capability in Basic Troubleshooting, Technical Support, and Business Applications/Systems Support.
• Advanced proficiency in Microsoft Excel.
• Experience with QlikSense and SAP is highly preferred.
• Strong project management, coordination, analytical, and problem‑solving skills.
• Excellent communication and stakeholder management abilities.

PT Bukit Muria Jaya conducts all recruitment activities free of charge and does not request any form of payment from candidates at any stage of the hiring process. Applicants are advised to remain vigilant against fraudulent recruitment activities conducted in the name of PT Bukit Muria Jaya. Any losses arising from such fraudulent practices are not the responsibility of PT Bukit Muria Jaya.

PT. Bukit Muria Jaya is The World’s No. 1 partner in cigarette Industry by providing a total solution for non-tobacco material through intimate customer experience as well as operation and service excellence. (Company Achievement: World Star, Asia Star and Packindo Star Award)

We are committed to produce high quality products by applying our total commitment to quality. Our aim is to continue to be reputable player and to become supplier of choice in the market.

Continuous improvement is more than a philosophy at BMJ. It is pursued every day, right throughout the company an in every production process, and we believe that the key factor in achieving any level of excellence is people.

We are continuously searching and inviting bright, dynamic, talented and dedicated people in the industry to join and grow with our progressing BMJ family.

We recruit competent and motivated people who respect our values, and provide equal opportunities to develop and protect their privacy. We do not tolerate of harassment or discrimination. We are committed to providing equal opportunities starting from the point of recruitment to the end of the employment relationship.

PT. Bukit Muria Jaya is The World’s No. 1 partner in cigarette Industry by providing a total solution for non-tobacco material through intimate customer experience as well as operation and service excellence. (Company Achievement: World Star, Asia Star and Packindo Star Award)

We are committed to produce high quality products by applying our total commitment to quality. Our aim is to continue to be reputable player and to become supplier of choice in the market.

Continuous improvement is more than a philosophy at BMJ. It is pursued every day, right throughout the company an in every production process, and we believe that the key factor in achieving any level of excellence is people.

We are continuously searching and inviting bright, dynamic, talented and dedicated people in the industry to join and grow with our progressing BMJ family.

We recruit competent and motivated people who respect our values, and provide equal opportunities to develop and protect their privacy. We do not tolerate of harassment or discrimination. We are committed to providing equal opportunities starting from the point of recruitment to the end of the employment relationship.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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