Business Process Analysis Head Assistant

Pt Tolan Tiga Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 180,000,000 - 420,000,000; Full time

Job summary

PT Tolan Tiga Indonesia is seeking a Business Process Analysis Head Assistant to support governance and documentation of policies, SOPs, and process maps across the organization.

You will drive process analysis, monitor performance against KPIs, and provide actionable insights for decision-making, while ensuring consistent process adoption and strong governance across multiple sites.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, Management, Accounting, Information Systems, Economics, or related disciplines.
• Minimum 7 years of experience in Business Process Analysis, BPM, Performance Management, Governance, Internal Control, Audit or related fields.
• Strong understanding of BPM, process mapping, SOP development, KPI management, governance, and internal control principles.
• Strong analytical, reporting, problem-solving, and stakeholder management skills.
• Proficient in Microsoft Excel, PowerPoint, Visio, and Power BI or equivalent reporting tools.
• Able to prepare executive-level reports, presentations, and recommendations.
• Good communication, facilitation, and cross-functional coordination skills.

Responsibilities

• Manage business process governance by coordinating policies, SOPs, work instructions, process maps, and other controlled documents.
• Drive business process analysis and performance monitoring through KPI achievements and risk identification.
• Coordinate cross-functional process management initiatives for consistent adoption and issue resolution.
• Oversee process compliance and documentation control, audits, and management reviews.
• Prepare and deliver management reporting and analysis related to performance, governance, and strategic initiatives.

Skills

Analytical skills

Reporting skills

Problem-solving

Stakeholder management

Communication

Education

Bachelor's degree in Industrial Engineering, Business Administration, Management, Accounting, Information Systems, Economics, or related disciplines

Tools

Microsoft Excel

PowerPoint

Visio

Power BI

Job description

Business Process Analysis Head Assistant

Manage business process governance by coordinating the development, review, implementation, and maintenance of policies, SOPs, work instructions, process maps, and other controlled documents to ensure alignment with organizational objectives and operational requirements.

Drive business process analysis and performance monitoring through identification of process gaps, operational risks, performance trends, and KPI achievements, while providing actionable insights and recommendations to support decision-making.

Coordinate cross-functional process management initiatives to ensure consistent adoption of approved business processes, effective stakeholder collaboration, and timely resolution of process-related issues.

Oversee process compliance and documentation control by supporting audits, assessments, management reviews, corrective actions, and maintaining an effective repository of business process documentation.

Prepare and deliver management reporting and analysis related to business performance, process effectiveness, governance matters, and strategic initiatives to support organizational planning and operational excellence.

Accurate, standardized, and up-to-date business process documentation, including policies, SOPs, work instructions, and process maps.

Effective KPI monitoring and timely management reporting.

Comprehensive business process analysis and recommendations for management decision-making.

Strong governance and compliance over business process documentation and standards.

Timely completion and monitoring of action plans arising from audits, reviews, and management directives.

Improved process transparency, consistency, and accountability across the organization.

Requirements

Bachelor's Degree in Industrial Engineering, Business Administration, Management, Accounting, Information Systems, Economics, or related disciplines.

Minimum 7 years of experience in Business Process Analysis, Business Process Management, Performance Management, Governance, Internal Control, Corporate Planning, Audit, or related fields.

Strong understanding of Business Process Management (BPM), process mapping, SOP development, KPI management, governance, and internal control principles.

Strong analytical, reporting, problem-solving, and stakeholder management skills.

Proficient in Microsoft Excel, PowerPoint, Visio, and Power BI or equivalent reporting tools.

Able to prepare executive-level reports, presentations, and recommendations.

Good communication, facilitation, and cross-functional coordination skills.

Fluent in Bahasa Indonesia and English, both written and spoken.

Experience in plantation, agribusiness, manufacturing, or multi-site operations is an advantage.

Agriculture, Forestry & Fishing More than 10,000 employees

PT Tolan Tiga Indonesia was established within the framework of the Foreign Capital Investment Loan No. 1 year 1967, based upon notarial deed No. 40 dated September 7, 1961 of Professor Meester Raden Soedja, public notary in Jakarta. The deed of establishment was approved by the Minister of Justice in his decision letter No. J.A 5/98/22 dated September 21, 1961 and was published in State Gazette of the Republic of Indonesia No. 97 dated December 5, 1961, Supplement No. 650. The company is further established to be a management company for the SIPEF Group, Jabelmalux Group, and PT. Agro Muko activities in Indonesia and is managing about 66.303 ha of oil palm plantations in Sumatera.

PT Tolan Tiga Indonesia was established within the framework of the Foreign Capital Investment Loan No. 1 year 1967, based upon notarial deed No. 40 dated September 7, 1961 of Professor Meester Raden Soedja, public notary in Jakarta. The deed of establishment was approved by the Minister of Justice in his decision letter No. J.A 5/98/22 dated September 21, 1961 and was published in State Gazette of the Republic of Indonesia No. 97 dated December 5, 1961, Supplement No. 650. The company is further established to be a management company for the SIPEF Group, Jabelmalux Group, and PT. Agro Muko activities in Indonesia and is managing about 66.303 ha of oil palm plantations in Sumatera.