Academic & Operations Officer

Ruangguru; Kota Pasuruan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Ruangguru is seeking an Operations Associate to design and manage class schedules for B2C students and B2B school partnerships, ensuring accuracy within the system.

You will assign tutors based on expertise and availability, send reminders, monitor attendance, and resolve on-the-ground bottlenecks to maintain uninterrupted sessions. Great organizational skills and multi-channel scheduling experience are essential.

Qualifications

• Bachelor's degree or higher in a related field.
• 1 year of experience in operations administration, CX, or scheduling is a plus.
• Excellent organizational skills with multi-channel scheduling data.
• Proficient in Google Sheets and Excel; comfortable with dashboards.
• Clear, professional communication with students, parents, tutors, and partners.
• Ability to prioritize tasks in a fast-paced regional environment.

Responsibilities

• Design, map, and update class schedules for B2C and B2B projects within the system.
• Assign qualified tutors based on subject expertise and availability.
• Send daily session reminders and track attendance; intervene to prevent cancellations.
• Serve as regional point of contact for inquiries and rescheduling.
• Address operational bottlenecks (e.g., last-minute tutor replacements).
• Maintain documentation of class data and attendance for reports.

Skills

Organizational skills

Scheduling

Communication

Multi-channel data handling

Education

Bachelor's degree in Business/Management/Communications/Education

Tools

Google Sheets

Microsoft Excel

PivotTables

Job description

Job Descriptions

• Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.


• Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.


• Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.


• Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.


• Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.


• Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.

Job Requirements

• Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.


• Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.


• Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.


• Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.


• Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.


• Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.