Broking Support Facultative

Aon; Indonesia; Híbrido; IDR 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Aon plc in Jakarta is seeking a Broking Support – Facultative to join our Reinsurance team. This hybrid role offers virtual and office work from Jakarta and focuses on support across documentation, placement, client servicing, and compliance.

You will handle end‑to‑end documentation for slips and endorsements, coordinate with brokers and markets, respond to clients within 24 hours, and maintain audit‑ready records in line with regulatory standards.

Formación

• 1–3 years experience in insurance, reinsurance, or broking operations.
• Experience with insurance documentation and endorsements.
• Understanding of SLAs and placement processes.
• Strong English communication and client servicing skills.

Responsabilidades

• Manage end-to-end documentation for slips and endorsements.
• Support placement execution and timelines with brokers and markets.
• Provide timely client servicing and clear communication.
• Maintain audit-ready records and regulatory compliance.

Conocimientos

Insurance

Reinsurance

Broking operations

Client servicing

Policy administration

Documentation

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

We're hiring! We are looking for a Broking Support – Facultative to join our Reinsurance team in Jakarta, Indonesia. This is a hybrid role with the flexibility to work both virtually and from the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Documentation, Booking & Endorsement Management

• Manage the end-to-end documentation process, including preparation, issuance, tracking, and record maintenance of slips and endorsements.
• Ensure timely issuance of slips and endorsements within the established SLA (2-5 working days).
• Maintain proper documentation tracking and support high-volume transactions and accounts.
• Ensure accuracy and completeness of documentation and accounts booking while minimizing backlogs.

Placement & Market Coordination

• Support placement execution through active follow-up on outstanding signed slips and market responses.
• Coordinate with brokers, markets, and internal stakeholders throughout placement and post-placement activities.
• Monitor placement timelines and assist in achieving timely completion of placement activities.
• Support the completion and collection of signed slips from relevant parties.

Client Servicing & Communication

• Maintain timely responses with clients, with a target response time of less than 24 hours.
• Manage communication flow between clients, markets, and internal stakeholders.
• Ensure clear, accurate, and consistent communication across all parties involved.
• Support day-to-day client servicing and stakeholder coordination activities.

Compliance, Reporting & Record Management

• Maintain audit-ready documentation and records at all times.
• Ensure compliance with Aon policies, regulatory requirements, and OJK standards.
• Support the preparation and maintenance of operational reports and servicing records.
• Ensure documentation integrity, data accuracy, and proper record management practices.
• Contribute to operational efficiency by supporting servicing activities and enabling brokers to focus on client and revenue-generating activities.

Skills And Experience That Will Lead To Success

• 1 to 3 years experience in insurance, reinsurance, broking operations, client servicing, policy administration, or a related insurance support function.
• Experience handling insurance documentation, endorsements, invoices, claims administration, or policy servicing activities would be an advantage.
• Familiarity with insurance placement processes and coordination with insurers, markets, clients, and internal stakeholders.
• Good understanding of operational workflows, documentation requirements, and service level agreements (SLAs).
• Strong attention to detail with the ability to manage high volumes of documentation while maintaining accuracy.
• Good organizational and time management skills, with the ability to prioritize competing tasks and deadlines.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong verbal and written communication skills in English, with the ability to liaise effectively with clients, markets, and internal teams.