Facultative Broking Support Specialist - Hybrid

Aon; Jakarta Pusat; Hybrid; IDR 1,339,200,000 - 2,008,800,000; Full time

Job summary

Aon is hiring a Broking Support – Facultative in Jakarta, Indonesia. This hybrid role combines virtual work with time in the office, supporting documentation, booking, and endorsement management within the Reinsurance team.

You will coordinate with brokers, markets, and clients; ensure timely issuance within a 2–5 working day SLA; maintain audit-ready records; and provide strong English communication and client servicing in a fast-paced environment.

Qualifications

• 1 to 3 years' experience in insurance, reinsurance, broking operations, client servicing, policy administration, or a related insurance support function.
• Experience handling insurance documentation, endorsements, invoices, claims administration, or policy servicing activities would be an advantage.
• Familiarity with insurance placement processes and coordination with insurers, markets, clients, and internal stakeholders.
• Good understanding of operational workflows, documentation requirements, and service level agreements (SLAs).
• Strong attention to detail with the ability to manage high volumes of documentation while maintaining accuracy.
• Good organizational and time management skills, with the ability to prioritize competing tasks and deadlines.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong verbal and written communication skills in English, with the ability to liaise effectively with clients, markets, and internal teams.

Responsibilities

• Manage the end-to-end documentation process, including preparation, issuance, tracking, and record maintenance of slips and endorsements.
• Ensure timely issuance of slips and endorsements within the established SLA (2-5 working days).
• Maintain proper documentation tracking and support high-volume transactions and accounts.
• Ensure accuracy and completeness of documentation and accounts booking while minimizing backlogs.
• Support placement execution through active follow‑up on outstanding signed slips and market responses.
• Coordinate with brokers, markets, and internal stakeholders throughout placement and post‑placement activities.
• Monitor placement timelines and assist in achieving timely completion of placement activities.
• Support the completion and collection of signed slips from relevant parties.
• Maintain timely responses with clients, with a target response time of less than 24 hours.
• Manage communication flow between clients, markets, and internal stakeholders.
• Ensure clear, accurate, and consistent communication across all parties involved.
• Support day‑to‑day client servicing and stakeholder coordination activities.
• Maintain audit‑ready documentation and records at all times.
• Ensure compliance with Aon policies, regulatory requirements, and OJK standards.
• Support the preparation and maintenance of operational reports and servicing records.
• Ensure documentation integrity, data accuracy, and proper record management practices.
• Contribute to operational efficiency by supporting servicing activities and enabling brokers to focus on client and revenue‑generating activities.

Skills

Insurance knowledge

Documentation management

Client servicing

English communication

MS Office

Tools

Microsoft Office

Job description

Aon is hiring a Broking Support – Facultative in Jakarta, Indonesia. This hybrid role combines virtual work with time in the office, supporting documentation, booking, and endorsement management within the Reinsurance team.

You will coordinate with brokers, markets, and clients; ensure timely issuance within a 2–5 working day SLA; maintain audit-ready records; and provide strong English communication and client servicing in a fast-paced environment.